Brezanna Villalba
Mission Viejo
Summary
Dynamic and compassionate caregiver with extensive experience at 24 Hr Home Care, specializing in personalized care plans and emotional support. Proven ability to enhance clients' well-being through effective care plan management and first aid skills. Recognized for building strong relationships with clients and families, ensuring trust and satisfaction in care delivery.
Overview
2026
2026
years of professional experience
Work History
Private Caregiver
Self Employed Services
2020 - Current
- Delivered personalized care plans to enhance clients' daily living and comfort.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Assisted clients with mobility, ensuring safety during transfers and daily activities.
- Administered medications accurately while maintaining detailed logs for compliance and accountability.
- Developed strong relationships with clients, fostering trust and improving overall emotional well-being.
- Trained new caregivers on best practices in personal care and client interaction techniques.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Assisted clients with daily living activities for improved quality of life.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
- Provided live in and out of home care , on call 24 hrs for any needs client or family may need .
- Can provide letters of reference upon request
Front Office Manager
Aladdin's Plumbing
02.2016 - 2019
- Streamlined front office operations to enhance customer experience and satisfaction.
- Supervised front office , ensuring adherence to service standards and operational protocols.
- Implemented home owners insurance policies improving efficiency and customer interaction
- Managed scheduling for front office personnel, as well as optimizing coverage during backed up seasons
- Oversaw inventory management for office supplies, reducing waste and maintaining budget compliance.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Parts ordering through the manufacturer warranty , specializing in American home, shield insurance policies, and up selling to use the restoration company of choice with the clients insurance policy (home owners/renters)
Home Care Provider
24 Hr Home Care
01.2011 - 2016
- Provided personalized care and assistance to clients, enhancing daily living activities and overall well-being.
- Developed and maintained strong relationships with clients and families, fostering trust and communication.
- Implemented individualized care plans, adapting techniques to meet diverse client needs effectively.
- Coordinated with healthcare professionals to ensure comprehensive support for clients' medical requirements.
- Monitored clients' health conditions, reporting changes to families and medical staff promptly for timely intervention.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Specializing in children and adults with autism as well as other mental health disabilities .
Department Manager
Walmart
11.2007 - 12.2009
- Led daily operations, ensuring team met performance standards and service expectations.
- Managed inventory levels, utilizing ERP systems to optimize stock replenishment processes.
- Trained new employees on operational procedures and safety protocols for efficiency.
- Conducted regular staff evaluations, providing feedback to enhance performance and development.
- Collaborated with cross-functional teams to achieve departmental goals and improve customer satisfaction.
- Monitored compliance with company policies, ensuring adherence to regulatory standards within the department.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Guest Service
Disneyland Resort
04.2006 - 02.2008
- Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
- Provided exceptional guest service, promptly addressing inquiries and resolving any issues that arose during the reservation process.
- Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.
- Assisted in the training of new employees, sharing best practices for exceptional guest service as a Park Greeter.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Delivered outstanding guest service.
- Contributed to positive park reviews by delivering exceptional guest service.
- Collaborated with colleagues to maintain a smooth workflow and uphold high levels of guest service excellence consistently.
- Provided courteous and friendly guest service from point of arrival through departure.
Education
High School Diploma - Social Services
Saddleback College
Mission Viejo, CAEarly Childhood Care And Education
Rio Hondo College
Whittier, CA10.2010
High School Diploma - General Studies
Pioneer High School
Whittier, CA06.2007
Skills
- First aid and safety
- Patient care
- Housekeeping duties
- Emotional support
- Compassionate caregiving
- Behavior redirection
- Medical equipment operation
- Care plan assessment
- Care plan management
- Behavioral management
Languages
ASL
Native or Bilingual
Timeline
Front Office Manager
Aladdin's Plumbing
02.2016 - 2019
Home Care Provider
24 Hr Home Care
01.2011 - 2016
Department Manager
Walmart
11.2007 - 12.2009
Guest Service
Disneyland Resort
04.2006 - 02.2008
Private Caregiver
Self Employed Services
2020 - Current
High School Diploma - Social Services
Saddleback College
Early Childhood Care And Education
Rio Hondo College
High School Diploma - General Studies
Pioneer High School