Breyanna LINSCOTT-WILTSHIRE
Scarborough ,ON
Summary
A highly motivated individual looking to secure a challenging position that utilizes my years of experience, well allowing me the opportunity to grow professionally.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Atlas Care
Oakville, Ontario
04.2021 - Current
- Reply to emails
- Make outbound calls to customers
- Book service calls
- Take payments
- Create memberships
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Manager
Boss Logo
Markham, Ontario
03.2017 - 10.2021
- Interact with customers in a friendly manner
- Providing resources to be successful
- Created work schedule every week
- Issued refunds and exchanges, following return and exchange policies
- Trained new employees
- Audited customer account information to identify issues and develop solutions.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed and implemented strategies for providing excellent customer service experience.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Demonstrate ability to use conflict resolution and assertive communication when dealing with a customer and/ or co-worker
Medical Administrator
North York Family Physicians After Hours Clinic
08.2019 - 09.2021
- Greeting patients
- Daily use of Accuro for patient registration, billing, and virtual charts, etc
- Responsible for registering patients
- Contact patients regarding follow-ups
- Providing general clerical support including mailing, faxing, scanning, photocopy and maintaining electronic filing system
- Maintain confidentiality of all patient's personal health information
- Responsible for processing patient OHIP billings
- Sanitize examination rooms and manage fridge temperatures
- Responsible for conducting urine dips and rapid strip tests
Administrative Assistant
Barry Office Services
Scarborough, Ontario
02.2014 - 08.2016
- Managed database systems containing customer contact information.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Processed invoices for payment using accounting software applications.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Education
Diploma - Esthetician
Trillium College
Oshawa, ON06-2021
Diploma - Buisness Administration
Seneca College
Toronto, ON09-2018
High School Diploma -
J.Clarke Richardson Collegiate
Ajax, ON06-2014
Skills
- Reliable
- Positive Attitude
- Strong /problem solving skills
- Team player
- Proven leader
- Aspirations to succeed
- Ability to face new challenges head on
- Organized
- Willing to learn
References
Available upon request
Personalhighlights
- Reliable
- Positive attitude
- Strong problem-solving skills
- Team player
- Proven leader
- Strong communication skills both verbal and written English
- Aspirations to succeed
- Ability to face new challenges head on
Timeline
Customer Service Representative
Atlas Care
04.2021 - Current
Medical Administrator
North York Family Physicians After Hours Clinic
08.2019 - 09.2021
Customer Service Manager
Boss Logo
03.2017 - 10.2021
Administrative Assistant
Barry Office Services
02.2014 - 08.2016
Diploma - Esthetician
Trillium College
Diploma - Buisness Administration
Seneca College
High School Diploma -
J.Clarke Richardson Collegiate
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