Hardworking, empathetic and adaptable individual who's focus lies in customer service, client centered care and environmental enrichment. My client centered approach, dedication to learning, punctuality and bilingualism have made me an asset in both the Professional Business and Hospitality (care) sectors over the extent of my career.
Overview
8
8
years of professional experience
Work History
Residential Support Worker (RSW)
Community Connections Inc
04.2022 - Current
Support Clients with cognitive and/or physical disabilities in a community based living environment while maintaining and promoting the wellbeing, autonomy and independence of each client
Enhanced the quality of life of residents by providing personalized physical care and support tailored to individual needs.
Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules. Reduced medication errors by carefully verifying patient information and following proper procedures.
Fostered a positive living environment, promoting independence and encouraging socialization among residents.
Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies. Identified and reported repeated behaviors to other health care workers and revised case plans when necessary.
Delivered compassionate personal care, assisting with activities of daily living such as meal preparation, bathing, dressing, grooming, toileting and day to day house management.
Participated in ongoing professional development opportunities to enhance skills and stay current on industry best practices.
Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.
Provided transportation assistance for residents attending day services, appointments or community outings as needed.
Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
Used computer program software and physical documentation to maintain detailed records of day to dy living, family visits/concerns and medication administration of residents, ensuring accurate records and effective communication among healthcare team members and supervisors.
Performed routine wellness checks on residents over the course of a 24 hour period.
Early Childhood Educator (ECE)
Chances Smart Start
09.2021 - 04.2022
Designed and Implemented a curriculum that considers the emotional, social and mental well being of each child, dependent on their individual needs, interests and stages of development
Provided cleanly & nurturing environment for children to grow, learn & thrive.
Supported children with special needs, creating customized learning strategies to accommodate various abilities.
Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
Assist with personal care such as toileting, dressing and hygienic routines.
Ensuring that each child's basic needs are met;
Food, Water, Shelter, health and safety
Developed curriculums and comprehensive assessments to measure student progress effectively and adjust teaching methods accordingly.
Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
Early Childhood Educator
Merry Pop-Ins Childcare Centre
09.2020 - 09.2021
Designed and Implemented a curriculum that considers the emotional, social and mental well being of each child, dependent on their individual needs, interests and stages of development
Provided cleanly & nurturing environment for children to grow, learn & thrive.
Supported children with special needs, creating customized learning strategies to accommodate various abilities.
Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
Assist with personal care such as toileting, dressing and hygienic routines.
Ensuring that each child's basic needs are met;
Food, Water, Shelter, health and safety
Developed curriculums and comprehensive assessments to measure student progress effectively and adjust teaching methods accordingly.
Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
Early Childhood Educator (ECE)
Young Champions Daycare and OOSC
09.2019 - 08.2020
Designed and Implemented a curriculum that considers the emotional, social and mental well being of each child, dependent on their individual needs, interests and stages of development
Provided cleanly & nurturing environment for children to grow, learn & thrive.
Supported children with special needs, creating customized learning strategies to accommodate various abilities.
Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
Assist with personal care such as toileting, dressing and hygienic routines.
Ensuring that each child's basic needs are met;
Food, Water, Shelter, health and safety
Developed curriculums and comprehensive assessments to measure student progress effectively and adjust teaching methods accordingly.
Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
Server
Spotlight Cabaret
09.2019 - 08.2020
Provide a welcoming, cleanly & friendly atmosphere for guests to dine.
Managed orders with the use of a smart device in a timely manner within a busy dinner theatre setting with live entertainment
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Handled cash transactions accurately and balanced daily financial reports.
Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Corporate Tax Assessor
Canada Revenue Agency
01.2019 - 09.2019
Assessed the tax returns of French Canadian Corporate Tax Payers and identified potential errors made by the client while filing.
Maintained a diligent organizational system to handle and safeguard sensitive and confidential client information and documents both virtual and physically.
Established and maintained contact with tax payers and their accountants to verify and request missing or incorrect values and information to ensure the information provided on their return is correct.
Used online and in person files and resources to fill in missing information or correct errors.
Attended training seminars and board room meetings to ensure the highest level of knowledge pertaining to problem solving techniques and a professional level of customer service.
Attended company offered language proficiency luncheons on off time to further my professionalism when speaking in French.
Early Childhood Educator
Angel Keepers Early Learning Centre Ltd
01.2016 - 12.2018
Designed and Implemented a curriculum that considers the emotional, social and mental well being of each child, dependent on their individual needs, interests and stages of development
Provided cleanly & nurturing environment for children to grow, learn & thrive.
Supported children with special needs, creating customized learning strategies to accommodate various abilities.
Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
Assist with personal care such as toileting, dressing and hygienic routines.
Ensuring that each child's basic needs are met;
Food, Water, Shelter, health and safety
Developed curriculums and comprehensive assessments to measure student progress effectively and adjust teaching methods accordingly.
Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
Education
Bachelor of Science - Psychology
University of Prince Edward Island
Charlottetown, PE
Bachelor of Early Childhood Care And Education -
Holland College
Summerside, PE
04.2022
High school diploma -
Three Oaks Senior High School
Summerside, PE
06.2017
Skills
Fully Bilingual: English & French
Medication Administration (certified)
Developmental and Physical Disabilities Experience