Summary
Overview
Work History
Education
Skills
Timeline
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Brett Walsh

Yucaipa

Summary

Dynamic business owner with a proven track record at Bossy Kennels Inland Empire, excelling in operations management and customer relations. Developed efficient systems that boosted client satisfaction and fostered strong relationships, leading to increased repeat business. Skilled in staff hiring and training, ensuring a high-performing team dedicated to success.

Overview

23
23
years of professional experience

Work History

Owner

Bossy Kennels Inland Empire
05.2011 - 02.2025
  • Developed operational systems to enhance efficiency and workflow management.
  • Managed inventory control processes to ensure product availability and minimize losses.
  • Implemented customer service protocols to improve client satisfaction and engagement.
  • Conducted market research to identify trends and opportunities for business growth.
  • Trained staff on best practices for service delivery and operational procedures.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Lead Mechanic

JLG Industries
04.2007 - 07.2017
  • Diagnosed and repaired mechanical issues on various vehicles, ensuring optimal performance and safety.
  • Conducted routine maintenance checks, identifying potential problems before they escalated.
  • Assisted in training junior mechanics on repair techniques and safety protocols.
  • Utilized diagnostic tools to troubleshoot engine failures and electrical systems effectively.
  • Maintained accurate records of repairs and services performed for compliance purposes.
  • Ensured adherence to safety regulations during all maintenance activities to prevent workplace hazards.
  • Performed routine and scheduled maintenance services.
  • Diagnosed mechanical failures to determine and delegate corrective actions.
  • Consistently met deadlines for repair projects, ensuring client satisfaction through prompt service delivery without sacrificing workmanship standards.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.

Fuel Technician

United States Air Force, USAF
02.2002 - 06.2006
  • Operated fuel delivery systems adhering to safety protocols and regulations.
  • Conducted routine inspections of fueling equipment to ensure optimal performance.
  • Collaborated with team members to streamline fuel transfer processes, enhancing efficiency.
  • Trained junior technicians on proper equipment handling and safety procedures.
  • Performed thorough visual inspections of incoming and outgoing vehicles to identify defects or necessary repairs.

Education

Bachelor - Business And Managerial Economics

DeVry University
Pomona, CA
06.2014

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Staff hiring

Timeline

Owner

Bossy Kennels Inland Empire
05.2011 - 02.2025

Lead Mechanic

JLG Industries
04.2007 - 07.2017

Fuel Technician

United States Air Force, USAF
02.2002 - 06.2006

Bachelor - Business And Managerial Economics

DeVry University

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Brett Walsh