Kristy Bouchie
Oshawa
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Manager
Subway
Oshawa
02.2012 - Current
- Managed daily operations of a fast-paced sandwich franchise.
- Trained and supervised staff in food preparation and customer service.
- Ensured compliance with health and safety regulations in food handling.
- Coordinated inventory management and supply ordering processes.
- Resolved customer complaints to ensure satisfaction and repeat business.
- Conducted regular inspections to maintain cleanliness and organization standards.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Led a team of 6 employees, ensuring high productivity and excellent customer service.
Customer Service Representative
Concentrix/MlT
02.2022 - 04.2023
- Resolved customer inquiries through phone, email, and live chat support.
- Managed customer accounts using CRM software for accurate record-keeping.
- Collaborated with team members to enhance service delivery processes.
- Educated customers on product features and benefits effectively.
- Handled escalated issues by implementing conflict resolution strategies.
- Maintained up-to-date knowledge of company policies and procedures consistently.
- Gathered customer feedback to identify areas for service improvement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Adecco/Temp Worker
Lowes
Oshawa
04.2021 - 01.2022
- Assisted customers in locating products and provided knowledgeable recommendations.
- Operated cash register and processed customer transactions accurately.
- Maintained store organization by restocking shelves and arranging displays.
- Ensured the timely retrieval and arrangement of shopping carts to maintain a seamless customer experience.
Adecco/Temp Worker
Makita
Whitby
05.2020 - 04.2021
- Managed warehouse tasks with precision, optimizing inventory flow and maintaining order.
- Executed shipping tasks, maintaining accuracy and efficiency in logistics operations.
- Managed assembly line tasks to ensure timely completion of production goals.
Finance Manager
Saragoza Carpentry
Oshawa
06.2016 - 12.2019
- Managed financial reports and forecasts for strategic decision-making.
- Led budgeting processes and monitored expenditures for compliance.
- Analyzed financial data to identify trends and inform leadership decisions.
- Managed tax compliance and reporting, ensuring adherence to regulatory standards.
- Implemented financial software systems to improve efficiency and reporting capabilities.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Monitored cash flow to ensure sufficient liquidity.
- Coordinated with other departments within the organization regarding budgeting matters.
Cook/Cashier
New York Fries
Oshawa
10.2010 - 02.2012
- Maintained cleanliness and organization of kitchen workspaces and equipment.
- Operated fryers and grills to ensure consistent food quality and safety.
- Assisted in inventory management by monitoring stock levels of ingredients.
- Followed food safety guidelines to prevent contamination and ensure customer safety.
- Engaged with customers, taking orders and providing information about menu items.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Education
GED
Oshawa, ONSkills
- Staff training
- Inventory management
- Customer relationship management
- Health and safety compliance
- Team leadership
- Financial reporting
- Budgeting processes
- Customer service excellence
- Performance monitoring
- Strategic decision-making
- Communication skills
- Problem solving
- Time management
- Sales techniques
- Brand management
- Coaching and mentoring
- Data analysis
- Expense tracking
- Safety procedures
- Staff management
Certification
- Full G Drivers licence
Timeline
Customer Service Representative
Concentrix/MlT
02.2022 - 04.2023
Adecco/Temp Worker
Lowes
04.2021 - 01.2022
Adecco/Temp Worker
Makita
05.2020 - 04.2021
Finance Manager
Saragoza Carpentry
06.2016 - 12.2019
Manager
Subway
02.2012 - Current
Cook/Cashier
New York Fries
10.2010 - 02.2012
GED