Brett Pierce
Vacaville
Summary
Dynamic hospitality professional with extensive experience at Black Bear Diner, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective time management and attention to detail. Skilled in training new staff and maintaining high standards of cleanliness, ensuring a welcoming environment for all patrons.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Busser
Black Bear Diner
08.2022 - 07.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Assisted servers in providing efficient service for improved guest experiences.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Host
Black Bear Diner
05.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science - Zoology
California State Polytechnic University, Humboldt
Arcata, CA05-2027
High School Diploma -
Vacaville High School
Vacaville, CA06-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Table bussing
- Food running
- Training and coaching
Certification
- ServSafe
Languages
English
Native or Bilingual
Timeline
Host
Black Bear Diner
05.2024 - 07.2024
Busser
Black Bear Diner
08.2022 - 07.2023
Bachelor of Science - Zoology
California State Polytechnic University, Humboldt
High School Diploma -
Vacaville High School
Similar Profiles
Raven RevelesRaven Reveles
Restaurant Hostess at Black Bear DinerRestaurant Hostess at Black Bear Diner
Suzanna KilpatrickSuzanna Kilpatrick
Hosts at Black Bear DinerHosts at Black Bear Diner
Hannah ShirtsHannah Shirts
Hostess at Black Bear DinerHostess at Black Bear Diner
Angelina gonzalezAngelina gonzalez
Server/Waiter at Black Bear DinerServer/Waiter at Black Bear Diner
Ryan C. ZacherRyan C. Zacher
Senior Enlisted Leader at 22d Combat Air Base SquadronSenior Enlisted Leader at 22d Combat Air Base Squadron