Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brett Nelson

Fairfax,CA

Summary

Proven in delivering exceptional customer service and sales, with excellent communication and an attention to detail, Strive to give a high level customer and employer satisfaction. Reliable, efficient and able to build meaningful relationships with customers and clients.

Overview

24
24
years of professional experience

Work History

Catering Server/ Bartender

Cater Marin
12.2023 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.

Catering/Banquet Server

Pescaline
12.2023 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Sales Associate/ Outfitter/ Instructor/ Supervisor

101 Surf Sports
12.2014 - 02.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Banquet Server/Bartender/Captain

Grand Wailea, A Waldorf Astoria Resort
01.2001 - 12.2014
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Education

Bachelor of Science - Recreation -Resort And Lodging Management

California State University - Chico
Chico, CA

Skills

  • Exceptional Customer Service
  • Strong Communication Skills
  • Proven Sales History
  • Warm and Friendly
  • Attention to Detail
  • Team Player
  • Hospitality service expertise

Timeline

Catering Server/ Bartender

Cater Marin
12.2023 - Current

Catering/Banquet Server

Pescaline
12.2023 - Current

Sales Associate/ Outfitter/ Instructor/ Supervisor

101 Surf Sports
12.2014 - 02.2023

Banquet Server/Bartender/Captain

Grand Wailea, A Waldorf Astoria Resort
01.2001 - 12.2014

Bachelor of Science - Recreation -Resort And Lodging Management

California State University - Chico

Similar Profiles

CREATE PROFILE
Brett Nelson