Brett M. Taylor
St. John's,NL
Summary
Dynamic and results-driven professional with extensive experience at March of Dimes Canada, excelling in activity planning and client advocacy. Proven track record in training development and crisis intervention, enhancing client engagement and safety. Adept at utilizing Microsoft Office Suite and inventory management systems to streamline operations and improve service delivery.
Overview
7
7
years of professional experience
Work History
ABI Support Worker
March of Dimes Canada, John’s
St. John's, NL
07.2024 - Current
- Coordinate care for multiple clients while leading collaborative planning with coworkers, healthcare professionals, and external resources
- Train new staff in client documentation standards, safety protocols, and personalized rehabilitation approaches
- Take lead during supervisor absences, ensuring proper incident reporting, shift notes, and program delivery
- Designed an activity Binder with over 50 Activities.
- Promoted independent living by designing goal-oriented activities tailored to each client's cognitive and physical needs
- Delivered de-escalation and emotional regulation support during behavioral incidents, maintaining client dignity and safety.
- Advocated for client access to community resources, fostering social inclusion and improved quality of life
- Oversaw household operations including inventory, grocery ordering, and safety inspections
- Continuously contributed to policy development and engaged in regular March of Dimes training to support best practices.
- Assisted clients with daily living activities and personal care needs.
- Curate a meal plan weekly while adhering to the national and provincial food guides.
- Implemented recreational activities to enhance client engagement and socialization.
Operations Manager
Landmark Athletics Inc
Etobicoke, ON
09.2021 - Current
- Supervise a cross-functional team including warehouse associates, logistics personnel, and administrative support
- Lead performance reviews, onboarding, and training initiatives, creating a collaborative and efficient work environment
- Set departmental goals and KPIs, adjusting workflows to align with evolving business strategies
- Revamped logistics and fulfillment workflows, reducing turnaround time by 30% through strategic layout and process changes
- Implemented operational SOPs across departments, increasing team consistency and reducing errors
- Maintained direct relationships with vendors, negotiated pricing contracts, and managed procurement schedules to stay under budget
- Tracked labor efficiency, equipment usage, and team metrics using management dashboards and Excel-based tools
- Initiated company-wide safety protocols and ensured compliance with provincial labor and workplace standards
- Regularly conducted operations audits to identify bottlenecks and recommend continuous improvement strategies.
Operations Manager
Closet
Toronto, ON
10.2019 - 06.2021
- Managed 20+ staff including pickers, packers, forklift operators, and customer service reps in a high-volume warehouse
- Created training manuals and job aids to support quick onboarding and upskilling of new hires
- Oversaw staff scheduling, shift coverage, and labor cost allocation across departments
- Oversaw cross-docking, B2B/B2C fulfillment, and last-mile delivery coordination to meet tight shipping deadlines
- Resolved inventory discrepancies and optimized bin locations using barcoded inventory management software
- Redesigned warehouse layout to accommodate high-rack storage and increase vertical utilization, improving throughput
- Maintained daily and weekly vendor communications for outbound/inbound freight to minimize delivery delays
- Monitored equipment usage (reach trucks, forklifts, pallet jacks), performed inspections, and enforced safety guidelines
- Collaborated with executive management to plan infrastructure investments and scale operations during a period of rapid growth.
Facilities Manager
Guillevin International
Toronto, ON
08.2018 - 08.2019
- Led all aspects of facilities and warehouse operations, including supervising logistics staff and creating daily task schedules
- Negotiated with transportation and freight vendors to secure delivery windows, rate structures, and pickup coordination
- Oversaw inventory control and receiving operations; ensured accurate inbound shipments and prompt product placement
- Managed warehouse cleanliness, layout organization, and safety compliance for optimized workspaces
- Trained new hires on warehouse SOPs and operational safety standards
- Maintained shipping logs and managed return-to-vendor (RTV) processes to ensure product traceability
- Opened and closed the warehouse independently, overseeing daily operational readiness.
Education
Diploma - Fitness and Health Promotion
Humber College – School of Health Sciences
Secondary School Diploma -
Don Bosco Catholic Secondary School
March of Dimes: Client Support & Crisis Management Courses (2024–2025) - Occupational Health & Safety (OHS) – Active Participant & Contributor - WHMIS & First Aid/CPR Certified - Leadership in Conflict Resolution and Team Building Workshops -
Skills
- Activity planning
- Personal care assistance
- Training development
- Safety compliance
- Crisis intervention
- Client advocacy
- Microsoft Office Suite
- Inventory management
- Time management
- Behavioral support
- Community resource access
- Meal planning
References
References available upon request.
Timeline
ABI Support Worker
March of Dimes Canada, John’s
07.2024 - Current
Operations Manager
Landmark Athletics Inc
09.2021 - Current
Operations Manager
Closet
10.2019 - 06.2021
Facilities Manager
Guillevin International
08.2018 - 08.2019
Diploma - Fitness and Health Promotion
Humber College – School of Health Sciences
Secondary School Diploma -
Don Bosco Catholic Secondary School
March of Dimes: Client Support & Crisis Management Courses (2024–2025) - Occupational Health & Safety (OHS) – Active Participant & Contributor - WHMIS & First Aid/CPR Certified - Leadership in Conflict Resolution and Team Building Workshops -
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