Brett McDowell
Minnedosa,MB
Summary
Innovative and analytical leader with over a decade of experience optimizing operational systems and leading high-performance teams. Proven ability to scale departments, develop key performance metrics, and foster strategic alignment across functions. Passionate about creating systems that empower people, inform decisions, and enhance the employee experience. Adept at cross-functional collaboration, data analysis, and process design in complex, high-growth environments.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Field Services and Logistics
HealthHub Solutions
11.2021 - Current
- Directed a national Field Operations department of 30+ staff across Field Service, Remote Support, Installation, and Logistics.
- Created and implemented a performance metrics framework using service ticket data, improving real-time visibility and driving strategic decision-making.
- Partnered cross-functionally to lead the successful deployment of 15+ large-scale hospital system installations.
- Cultivated a high-performance culture through team development, quality assurance initiatives, and process standardization.
- Reduced service backlog by over 4,000 tickets through targeted quality improvements and KPI-driven leadership.
Manager of Design and Construction
HealthHub Solutions
11.2019 - 11.2021
- Oversaw systems design, network integration, and installations for healthcare partners (50-500+ beds).
- Developed SOPs that reduced installation time by 35%, improving workflow efficiency and cross-team alignment.
- Engaged clients, subcontractors, and stakeholders to ensure operational success and people-first execution.
- Served on the Joint Health & Safety Committee and Privacy & Security Working Group, supporting compliance and employee wellbeing.
Deployment Supervisor
HealthHub Solutions
01.2019 - 12.2019
Field Service Manager - MXU Fibre Deployment
AFL Global
01.2017 - 05.2019
- Scaled a national field team from 2 to 30+ technicians supporting complex network deployments.
- Implemented a QA auditing system that improved inspection scores from 75% to 98% in 6 months.
- Championed team development with 95%+ annual retention.
- Managed cross-functional project execution with a strong focus on team engagement and performance outcomes.
Pre-field Technician / I&R Lead
AFL Global
01.2014 - 12.2017
Spectrum Management Officer
Innovation, Science and Economic Development Canada
01.2011 - 12.2014
Education
Electronics Engineering Technology Diploma - Communications, Signal Analysis, Technical Writing
Okanagan College
Kelowna, BCSkills
- Total Rewards Strategy
- People Data & KPIs
- Organizational Design
- Employee Engagement
- Team Leadership & Development
- Operations Optimization
- Cross-Functional Collaboration
- Project Management
- HR Governance & Safety (JHSC, Privacy)
Certification
- Joint Health and Safety Certification, 01/01/21, Present
- WHMIS 2015
- Working at Heights
- Workers' Health & Safety Awareness
Hobbies and Interests
- People Analytics
- Employee Experience Design
- 3D Design
- Woodworking
- Renewable Energy
- Technology
Roles And Responsibilities
- Deployment Supervisor, HealthHub Solutions, 2019
- Pre-field Technician / I&R Lead, AFL Global, 2014-2017
- Spectrum Management Officer, Innovation, Science and Economic Development Canada, 2011-2014
Languages
English
Native or Bilingual
Timeline
Director of Field Services and Logistics
HealthHub Solutions
11.2021 - Current
Manager of Design and Construction
HealthHub Solutions
11.2019 - 11.2021
Deployment Supervisor
HealthHub Solutions
01.2019 - 12.2019
Field Service Manager - MXU Fibre Deployment
AFL Global
01.2017 - 05.2019
Pre-field Technician / I&R Lead
AFL Global
01.2014 - 12.2017
Spectrum Management Officer
Innovation, Science and Economic Development Canada
01.2011 - 12.2014
Electronics Engineering Technology Diploma - Communications, Signal Analysis, Technical Writing
Okanagan College
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