BRETT KNEBEL
Edmonton,AB
Overview
11
11
years of professional experience
Work History
Sales Advisor
Crosstown Chrysler Dodge Jeep Ram
04.2024 - 09.2024
- Consistently met and exceeded monthly sales targets
- Cultivated and maintained strong relationships with customer in store and online leading to increased business
- Guided customer through the entire sales process from initial inquiry to vehicle delivery ensuring seamless purchase
- Developed and implemented strategies to convert high volumes of leads into appointments
- Provided in-depth vehicle product knowledge and financing options to online customers, building trust, and driving informed purchase decisions
- Proficient in conducting virtual vehicle demonstrations via video call to enhance customer experience
- Experienced with CRM platforms and tools for dealership management
- Collaborated closely with sales, finance, and marketing departments to ensure a unified customer experience
- Always developing more in-depth knowledge of the dealership and the full range of vehicles, including technical, safety, and pricing options.
Accounting Technician
Crosstown Chrysler Dodge Jeep Ram
04.2018 - 04.2024
- Processed payments and applied to customer balances
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods
- Generated and mailed updated statements
- Followed up with customers to collect information and verify details
- Analyzed monthly balance sheet accounts for corporate reporting
- Processed cash and credit payments rapidly and accurately
- Communicated clear expectations and goals to each team member
- Collected and arranged information and entered details into computer database
- Run the New Car and Used Car deals in a timely matter before month end and update continuously update google sheets to balance.
Marketing Coordinator
Crosstown Chrysler Dodge Jeep Ram
08.2016 - 03.2018
- Composed daily posts for social media and helped build a presence for Crosstown
- Coordinated resources to craft marketing plans for various projects including product launches and events
- Planned events, including tradeshows and vendor fairs, for clients and partners to attend
- Communicated closely with all applicable parties within the company, including the art department, upper management, and the sales team
- Developed and deepened relationships with key customers by closely monitoring projects, providing information, and resolving concerns
- Directed and coordinated marketing activities and policies to promote products and services
- Served as the primary point of contact for incoming media calls, including requests for meetings and interviews.
Account Manager
Digitex Canada
03.2016 - 07.2016
- Researched and customized service proposals for clients
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Attended sales training camp and brought best practices leadership back to the company
- Contacted customers by phone and email in response to inquiries.
Health Care Aide
CapitalCare Kipnes Centre for Veterans
11.2013 - 03.2016
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Engaged patients with games, crafts, cooking, music, reading and other activities
- Helped residents with bathing, dressing, feeding, lifting, and transferring
- Responsible for primary care, case management, and medication management
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Provided on-call care at all times of day and night
- Closely collaborated with management team to make necessary improvements and satisfy resident needs
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
Education
Health Care Aide -
NorQuest College
Edmonton, AB01.2013
Accounting -
NAIT College
Edmonton, ABSkills
- CRM tools
- Video editing
- CRM proficiency
- Industry Expertise
- Customer service experience
- Sales experience
- Sales Strategies
- Cold-calling
- Product Demonstrations
- Promotional understanding
- Brand Awareness
Timeline
Sales Advisor
Crosstown Chrysler Dodge Jeep Ram
04.2024 - 09.2024
Accounting Technician
Crosstown Chrysler Dodge Jeep Ram
04.2018 - 04.2024
Marketing Coordinator
Crosstown Chrysler Dodge Jeep Ram
08.2016 - 03.2018
Account Manager
Digitex Canada
03.2016 - 07.2016
Health Care Aide
CapitalCare Kipnes Centre for Veterans
11.2013 - 03.2016
Health Care Aide -
NorQuest College
Accounting -
NAIT College