Brett Fife
Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Mechanically-inclined Yard Laborer successfully performs skilled and unskilled tasks under adverse climatic conditions. Collaborates with team members to maximize productivity and efficiency and maintain clean, organized working environment. Accomplishes hands-on duties with accuracy and efficiency to maintain safety and quality standards within yard.
Hardworking critical thinker experienced in conducting tasks associated with warehousing. Pursuing hands-on role handling facility operation and providing assistance in production engineering.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Merrett's Home Hardware
07.2023 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Yard Laborer
Kingdon Timber Mart
08.2021 - 03.2023
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Reported unsafe conditions, accidents, and incidents to supervisor and developed solutions to promote safe working environment.
- Contributed to inventory control accuracy through meticulous record-keeping of incoming and outgoing materials.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Removed debris and waste from outdoor areas.
- Used forklifts and pallet jacks to relocate products.
Senior Metallurgical Technician
SGS Lakefield
11.2007 - 05.2021
- Documented and certified material quality of each batch of raw material used in manufacturing by testing batch samples through tensile, compression and shear tests.
- Effectively trained new team members on various aspects related to metallurgy, including testing procedures and equipment operation.
- Kept equipment running correctly by expertly diagnosing malfunctions and completing repairs.
- Organized and detail-oriented with a strong work ethic.
Education
Logistics - Materials Management
Fleming College
Peterborough, ONHigh School Diploma -
Lakefield District Secondary
Lakefield, ONSkills
- Sales and Upselling
- Key holder experience
- Conflict Resolution
- Call Documentation
- Materials Transport
- Professional telephone demeanor
- Problem Resolution
- Quality Control
- Critical Thinking
- Calm Under Pressure
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Merrett's Home Hardware
07.2023 - 09.2023
Yard Laborer
Kingdon Timber Mart
08.2021 - 03.2023
Senior Metallurgical Technician
SGS Lakefield
11.2007 - 05.2021
Logistics - Materials Management
Fleming College
High School Diploma -
Lakefield District Secondary
Similar Profiles
NICOLE BURKENICOLE BURKE
Customer Service Associate at Chatham Kent Home Hardware Building CentreCustomer Service Associate at Chatham Kent Home Hardware Building Centre
Victoria SkomorowskiVictoria Skomorowski
Sales Associate at Home HardwareSales Associate at Home Hardware
Kiera GilchristKiera Gilchrist
Material Handler at Home Hardware Western Distribution CentreMaterial Handler at Home Hardware Western Distribution Centre
Grace AgbedeGrace Agbede
Personal-support-worker at Villa SunfieldPersonal-support-worker at Villa Sunfield
Gita PatelGita Patel
Amazon Warehouse Assoicate at AmazonAmazon Warehouse Assoicate at Amazon