Brett Desnoyers
Williams Lake,British Columbia
Summary
Proven Parts Consultant with a track record of enhancing customer satisfaction and streamlining inventory processes at Cariboo Chevrolet Buick GMC. Expert in vehicle operations and adept in both technical aptitude and exceptional customer service. Increased stock accuracy through diligent audits, significantly reducing discrepancies. Skilled in product research and effective communication, consistently ensuring optimal part usage and performance.
Overview
12
12
years of professional experience
Work History
Parts Consultant
Cariboo Chevrolet Buick GMC
01.2021 - Current
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients.
- Collaborated with service technicians to ensure proper part usage for optimal vehicle performance.
- Conducted regular inventory audits, resulting in reduced discrepancies and improved stock accuracy.
- Managed returns efficiently, improving customer experience while minimizing losses for the company.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
Parts Counter Person
Taylor Automotive Supplies
12.2012 - 01.2021
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
Tire Technician
OK Tire & Auto Service
09.2012 - 12.2012
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
Education
RED SEAL - Partsperson
ITA
Richmond, BC10.2020
Dogwood Diploma - Grade 12
GROW Continuing Education Centre
Williams Lake, BC10.2012
Skills
- Industry Awareness
- Technical aptitude
- Ordering parts
- Customer Service
- Vehicle operations knowledge
- Verbal and written communication
- Forklift Operation
- Product Research
Languages
English
Professional Working
Timeline
Parts Consultant
Cariboo Chevrolet Buick GMC
01.2021 - Current
Parts Counter Person
Taylor Automotive Supplies
12.2012 - 01.2021
Tire Technician
OK Tire & Auto Service
09.2012 - 12.2012
RED SEAL - Partsperson
ITA
Dogwood Diploma - Grade 12
GROW Continuing Education Centre
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