Assistant District Supervisor
Manitoba Hydro
Thompson, MB
08.2020 - Current
- Delivered services to customer locations within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed team of employees, training and professional growth of employees.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and other communications.
- Monitored company inventory to keep stock levels and databases updated.
- Managed daily operations
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitor over 32 employees' day-to-day activities and make plans to rectify issues.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Supervised daily operations of million dollar operations.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality. Implemented with managers approval recruitment/diversity hiring information pamphlet to assist with Northern recruitment
