Brent Zheng

Acted as the primary contact for 700+ students, assisting with academic issues, course enrollment, and navigating school policies

Established and maintained regular communication with a diverse student population, monitoring academic progress and providing timely reminders about coursework and deadlines.

Served as a key liaison between students and instructors, helping to address academic concerns and coordinating additional learning support when needed.

Maintained detailed documentation of student interactions and updated CRM systems to ensure accurate records of student progress and concerns.

Collaborated with faculty and other admin teams to monitor student progress, resolve academic concerns, and arrange additional support

Led onboarding and orientation sessions for new students, creating a welcoming and supportive environment

Managed student records and processed official documents while ensuring data accuracy and confidentiality

Collected student feedback through surveys and informal exit interviews, sharing insights with leadership for continuous improvement.

Organized and promoted 10+ student engagement events to boost retention and satisfaction