Brent Vickers
Edmonton,AB
Summary
Organized and dependable, 20+ years of customer service and management experience in casino settings. Knowledgeable about AGLC regulations and best practices, HR, staff training and development. Skilled with investigations and collaboration to ensure safety of staff and casino assets.
Overview
21
21
years of professional experience
Work History
Surveillance Manager
Pure Canadian Gaming
04.2023 - Current
- Promoted a culture of integrity within the department by frequently emphasizing ethical guidelines governing all surveillance activities.
- Delivered regular training programs to educate personnel on casino and table games security measures and protocols.
- Assisted AGLC and law enforcement agencies in investigations related to casino activities, providing essential information and support.
- Monitored and maintained CCTV and access control systems to protect personnel and assets across all 4 PURE Canadian Gaming Casinos.
Games Manager
Century Casino St. Albert
07.2003 - 04.2023
- Maintained a safe gaming environment by enforcing strict adherence to house rules and AGLC regulations.
- Coordinated staff schedules, rotations and breaks.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Stayed current on games offered in Alberta casinos, as well as ever-changing techniques used by cheaters and advantage players.
- Monitored employee performance, providing feedback and coaching as needed to maximize productivity.
Education
IT Certificate - IT Support And Security
Northern Alberta Institute of Technology
Edmonton, AB12.2016
High School Diploma -
Morinville Community High School
Morinville, AB06.2002
Skills
- Incident Reporting
- Cybersecurity awareness
- Risk Factor Assessments
- Corrective Actions
- Law Enforcement Collaboration
- Table Game Security Measures
- Strong Communication Skills
- Teamwork and Collaboration
Timeline
Surveillance Manager
Pure Canadian Gaming
04.2023 - Current
Games Manager
Century Casino St. Albert
07.2003 - 04.2023
IT Certificate - IT Support And Security
Northern Alberta Institute of Technology
High School Diploma -
Morinville Community High School
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