Brent Steg

• Implemented systems to improve process efficiency and reduce project duration.
• Analyzed sales trends to follow demands of customers and in-shop needs.
• Created employee schedules to align coverage with forecasted demands.

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• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.

• Handled all customer service issues quickly to maintain high satisfaction levels.
• Advised customers on substitution or modification of parts to replace original manufacturer parts.
• Assisted customers in finding appropriate parts promptly.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
• Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.

• Felled trees carefully to avoid damage to property and landscape.
• Implemented soil improvement strategies such as mulching or fertilization programs to promote healthy root growth.
• Performed risk assessments for client properties, addressing potential hazards before they became issues.
• Chose and executed suitable topping and pruning cuts for healthy tree growth.