Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Manager of Operations
City Of Prince Rupert
2022.11 - 2023.02
Identified and resolved unauthorized, unsafe, or ineffective practices.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Introduced new methods, practices, and systems to reduce turnaround time.
Analyzed and reported on key performance metrics to senior management.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Director of Operations and Infrastructure
District of Clearwater
2021.08 - 2022.02
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Developed systems and procedures to improve operational quality and team efficiency.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Monitored budget and utilized operational resources.
Achieved team goals through formalized training plans, coaching, and performance management.
Mentored and coached team members to foster productive and engaging work environment.
Technical Marketing
Langley Concrete Group
2014.01 - 2021.01
Managed design guides, troubleshooting strategies and assessment approaches for onsite septic solutions.
Collaborated closely with sales, engineering and project management to support end-to-end processes.
Traveled to customer locations to deliver on-site talks and resolve problems with planned or previously deployed technical solutions.
Leveraged engineering and product management expertise to drive future technical project direction.
Consulted with customers on technical issues to achieve optimal solutions.
Identified appropriate marketing channels and target customers for campaigns.
Researched and evaluated potential new markets and products.
Conducted primary and secondary research to better understand customer needs and behaviors.
Civil Engineering Technician
Tumbler Ridge
2013.01 - 2014.01
Inspected project sites to monitor progress and adherence to design specifications, safety protocols and state sanitation standards.
Worked closely with engineers, land surveyors and other key stakeholders on different infrastructure projects.
Attended seminars and trainings offered by company to build knowledge and improve skills.
Processed field data and created drawings for highways and bridges.
Obtained quotes for project materials and communicated with suppliers to determine best pricing.
Read blueprints and schematics to interpret building plans.
Civil Engineering Technologist
Lewkowich Engineering Associates
2007.01 - 2012.01
Inspected project sites to monitor progress and adherence to design specifications, safety protocols and state sanitation standards.
Worked closely with engineers, land surveyors and other key stakeholders on different infrastructure projects.
Processed field data and created drawings for highways and bridges.
Documented and reported project activities to senior engineer.
Read blueprints and schematics to interpret building plans.
Created detailed technical drawings and designs, incorporating special requests.
Tested soils and materials to determine foundation strength.
Analyzed proposed site factors and designed maps, graphs and diagrams to illustrate findings.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Geography
VIU
Nanaimo, BC
Associate of Applied Science - GIS Applications
VIU
Nanaimo, BC
Skills
Business Operations
Regulatory Compliance
Departmental Operations
Quality Standards
Overseeing Employees
Training Programs
Operational Standards
Risk Evaluation
Process Evaluations
Incident Response
Employee Evaluation
Customer Care
Certification
Managing People Training - 2022
Supervisory and Leadership Skills-2021
Wastewater Treatment- 1- 2021
Civil 3D- 2023
XRF- 2010-2014
CSA Concrete testing- 2014
GPR- operations and data analysis
Timeline
Manager of Operations
City Of Prince Rupert
2022.11 - 2023.02
Director of Operations and Infrastructure
District of Clearwater
2021.08 - 2022.02
Technical Marketing
Langley Concrete Group
2014.01 - 2021.01
Civil Engineering Technician
Tumbler Ridge
2013.01 - 2014.01
Civil Engineering Technologist
Lewkowich Engineering Associates
2007.01 - 2012.01
Bachelor of Arts - Geography
VIU
Associate of Applied Science - GIS Applications
VIU
Managing People Training - 2022
Supervisory and Leadership Skills-2021
Wastewater Treatment- 1- 2021
Civil 3D- 2023
XRF- 2010-2014
CSA Concrete testing- 2014
GPR- operations and data analysis
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