Brent Osborne
Norwalk
Summary
Dynamic and results-driven professional with extensive experience in maintenance and cleaning, notably at Home Depot. Proven ability to enhance customer satisfaction through exceptional time management and effective supply replenishment. Recognized for training staff and implementing safety protocols, ensuring a clean and safe environment for all.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lot Technician
Home Depot
Cerritos
10.2025 - Current
- Assisted customers with product location and loading assistance for large items.
- Operated forklifts and other machinery to move heavy merchandise efficiently.
- Managed inventory levels by restocking and organizing merchandise in the lot area.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Trained new staff on safety protocols and operational procedures effectively.
- Monitored lot cleanliness, removing debris to create a safe shopping environment.
- Responded quickly to calls from customers requesting assistance with their vehicles parked on the lot.
Student
TGA Trucking School
Hacienda Heights
11.2024 - 02.2025
- Completed safety inspections and pre-trip checks on training trucks.
- Participated in hands-on driving simulations to enhance practical skills.
- Collaborated with peers to practice driving techniques and share feedback.
- Engaged in discussions about industry regulations and safety standards.
- Demonstrated proper loading techniques for cargo transportation during training sessions.
Housekeeping Supervisor
Ham Head INC
Long Beach
06.2023 - 11.2023
- Ensure compliance with proper cleaning techniques, procedures, and brand standards.
- Order supplies and maintain accurate inventory.
- Conducts training, implement and enforces systems, policies, and procedures.
- Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
- Approve / deny leave request/s.
- Attend huddles with staff.
Housekeeping Aide
Hilton
Long Beach
05.2023 - 10.2023
- Reviewed daily scheduled to plan out cleaning routines and gather needed supplies.
- Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers.
- Actively maintained and updated customer accounts in HubSpot.
- Documented customer interactions to reduce on-boarding time by 15% when new customer service representatives interact with customers.
- Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40.
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%.
- Collaborated with the CS manager to create 12 key CSS checklists to manage the client life cycle.
Environmental Services Housekeeper
Department Of Veterans
Long Beach
03.2021 - 04.2023
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Restroom Detailing.
- Cart Stocking and Organization.
- Bathroom Servicing.
Janitorial Technician
Trend Offset Printing
Los Alamitos
01.2017 - 09.2019
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Supervised supplies in inventory and submitted reorder.
- Organized and used industrial cleaning products following.
- Mixed, used and properly stored hazardous chemical.
Safety Attendant
Chevron Oil Refinery
Vallejo
06.2010 - 11.2016
- Informed entrants and supervisor on people entering.
- Educated workers and enforced safety guidelines.
- Monitored permitted space for worker safety and hazards.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Responded to any emergencies as instructed and with utmost.
- Conducted safety audits and investigated plant quality issues.
- Verified monthly practice of fire drills for every work shift.
- Implemented safety training and traffic safety instructional.
- Directed recordkeeping and paperwork preparation in line with OSHA requirements.
- Updated contract, project and crew leaders with daily status.
- Developed, implemented and trained on safety programs and injury prevention programs for industry clients.
Construction Worker
Evans Enterprise Quality Construction
Long Beach
12.2006 - 03.2008
- Organized supplies for efficient use based on expected.
- Informed supervisor when supplies were low.
- Gathered and disposed of worksite debris to remove safety.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted with basic carpentry work such as installing wooden.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow.
- Determined materials needed for daily shift and loaded.
- Prepared job sites for work plans by measuring and marking.
Education
Cosmetology -
John Wesley International Barber And Beauty College
Riverside, CA11.2003
High School Diploma -
Chaffey High School
Ontario, CA06.2002
Skills
- Maintenance
- Interior and exterior cleaning
- Special Requests
- Room and Public Space Cleaning
- Vacuuming and Sweeping
- Trash Collection and Disposal
- Floor Cleaning
- Polishing and Waxing
- Exceptional time management
- Restroom detailing
- Rug and Carpet Cleaning
- Supply Replenishment
Certification
Customer Service and Sales Certification (CSSC), Exceeded facility standards regularly by working with detail oriented practices.
Timeline
Lot Technician
Home Depot
10.2025 - Current
Student
TGA Trucking School
11.2024 - 02.2025
Housekeeping Supervisor
Ham Head INC
06.2023 - 11.2023
Housekeeping Aide
Hilton
05.2023 - 10.2023
Environmental Services Housekeeper
Department Of Veterans
03.2021 - 04.2023
Janitorial Technician
Trend Offset Printing
01.2017 - 09.2019
Safety Attendant
Chevron Oil Refinery
06.2010 - 11.2016
Construction Worker
Evans Enterprise Quality Construction
12.2006 - 03.2008
Cosmetology -
John Wesley International Barber And Beauty College
High School Diploma -
Chaffey High School