Brent Nielson
West Kelowna
Summary
10 years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Conducts professional and positive communication with the general public. Comfortable working independently without supervision.
Overview
14
14
years of professional experience
Work History
In Home Technician Level 3
Shaw/Rogers Communications
West Kelowna, British Columbia
03.2017 - 08.2025
- Managed quality control and maintained high level of customer satisfaction.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Cleaned, maintained and properly stocked vehicle to prepare for required duties.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Trained customers on proper operation, maintenance and safety of newly installed equipment.
- Troubleshot systems to determine appropriate resolution for reported problems.
- Adjusted production processes or equipment to improve overall quality and productivity.
Service Technician
Shaw Communications
Kelowna, BC
09.2015 - 02.2017
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Set up and operated mechanical and manual tools and equipment.
- Trained new team members on service processes to increase productivity.
- Traveled to customer locations to complete work for pre-set appointments.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
Sales Support Specialist
Shaw Communications
Kelowna, BC
05.2013 - 08.2015
- Supervised sales reps, managed daily performance and provided feedback to increase productivity.
- Communicated key information regarding products, promotions and sales incentive contests to foster competitive drive.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
- Lead inside sales meetings to outline projected goals and marketing campaigns.
- Recruited and trained new employees to meet job requirements.
- Met with each associate to establish realistic monthly sales goals.
Customer Sales Expert
Shaw Communications
Kelowna, BC
09.2011 - 05.2013
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Maintained professional network of potential clients and business opportunities.
- Reduced process lags by training employees on best practices and protocols.
Education
Vancouver Film School
03.2007
High School Diploma -
Rutland Senior Secondary School
Kelowna, BC06.2001
Skills
- Maintenance and repair
- Quality control
- Deadline compliance
- Customer interaction
- Issue resolution
- Health and safety regulations
- Product knowledge
- Staff training and motivation
- Stock management
- Team member motivation
- Expertise in installations
- Service ticket accuracy
- Troubleshooting and analysis
- Preventive maintenance
- Knowledge of industry best practices
- Worksite preparation
Education and Training
other,other
Timeline
In Home Technician Level 3
Shaw/Rogers Communications
03.2017 - 08.2025
Service Technician
Shaw Communications
09.2015 - 02.2017
Sales Support Specialist
Shaw Communications
05.2013 - 08.2015
Customer Sales Expert
Shaw Communications
09.2011 - 05.2013
High School Diploma -
Rutland Senior Secondary School
Vancouver Film School