Brent Miller
Spruce Grove,AB
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proactive and meticulous with over 35 years of experience in heavy duty/ mining industry. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
39
39
years of professional experience
Work History
Service Manager
Williamson Equipment
Edmonton, AB
09.2022 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Fleet Maintenance Manager
Thompson Construction Group
Spruce Grove, AB
03.2017 - 06.2022
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted technicians with problematic transactions to maintain equipment satisfaction and quickly increase machine utilization.
- Managed efficient teams of up 70 employees including apprentice/journeyman heavy duty technicians.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning vendors with machine pricing and availability.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Contributed to development, implementation and execution of maintenance programs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Hiring and recruitment of workers to improve efficiency of department and cultivate productive work atmosphere.
Major Product Support Sales
Finning Canada
Edmonton, AB
01.2006 - 03.2017
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions related to customers parts and service needs for their equipment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
International Sales
Finning Canada
Edmonton, AB
01.2003 - 01.2006
- Developed relationships with clients and potential clients to improve business growth.
- Traveled from Edmonton to Central US/ Mexico to reach customers in international markets.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Resolved issues escalated by Sales departments to satisfy customers and increase confidence in Caterpillar attachments and machines.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Major Mining Product Support Sales
Finning Canada
Fort McMurray, AB
02.1995 - 07.2003
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to solving parts and service issues for their mining equipment.
- Used coordination and planning skills to achieve results according to schedule and PCR programs.
- Exceeded customer sales targets annually.
Parts Counter Person
Finning Canada/ R. Angus
Edmonton , AB
01.1990 - 01.1994
- Provided exceptional customer support to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for heavy Caterpillar equipment and purchasing necessary replacements.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Leadhand Shipper
R.Angus
Edmonton, AB
01.1988 - 01.1990
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
Warehouse Employee
R.Angus
Edmonton, AB
01.1985 - 01.1988
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Performed inventory control, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Operated forklifts to transfer inventory to and from target destinations.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
Journeyman Partsperson -
Northern Alberta Institute of Technology
Edmonton1989
High School Diploma -
Jasper Place Composite High School
Edmonton, AB06.1980
Skills
- Managed Fleet of Heavy Equipment throughout various sites/ regions in Alberta/BC
- Tool and Parts Inventory Oversight
- Maintaining Budget Costs for equipment repairs and purchases
- Communicate with outside vendors for equipment purchases/ cost of repairs
Timeline
Service Manager
Williamson Equipment
09.2022 - Current
Fleet Maintenance Manager
Thompson Construction Group
03.2017 - 06.2022
Major Product Support Sales
Finning Canada
01.2006 - 03.2017
International Sales
Finning Canada
01.2003 - 01.2006
Major Mining Product Support Sales
Finning Canada
02.1995 - 07.2003
Parts Counter Person
Finning Canada/ R. Angus
01.1990 - 01.1994
Leadhand Shipper
R.Angus
01.1988 - 01.1990
Warehouse Employee
R.Angus
01.1985 - 01.1988
Journeyman Partsperson -
Northern Alberta Institute of Technology
High School Diploma -
Jasper Place Composite High School