Brent Freymuth
Smithers,BC
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
Work History
Sales Associate
Smithers Lumber Yard
Smithers, BC
01.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
Conveyancer
Perry and Company Law Firm
Smithers, British Columbia
01.2022 - 01.2023
- Reviewed and assessed clients' legal documents, such as contracts, deeds, mortgages and leases.
- Managed client expectations throughout the conveyancing process by providing regular updates on progress of matters.
Skills
- Inventory Control
- Contract Preparation
- Product Sales
- Customer Needs Assessment
- Order Processing
- Payment Processing
- Upselling
- Business Development
- Outgoing Personality
- Service-oriented
- Shipment Processing
- Retail merchandising expertise
- Time Management
- Product Promotions
- Store Opening and Closing
- Negotiation Tactics
- Professional Demeanor
- Merchandising knowledge
- Merchandising understanding
- Meeting deadlines
- Contact follow-up
- Adapt to diverse groups
- Relationship Building
- Product Recommendations
- Multi-tasking strength
- Price quote preparation
- Exceptional customer service
- Exchange coordination
- Building rapport
- Problem-Solving
- Customer Service
- Complex Problem-Solving
- Sales trends
- Inventory control procedures
- Product guidance
- Conflict Resolution
- Dispute Mediation
- Energetic self-starter
- Fraud Detection
- Positive and professional
Timeline
Sales Associate
Smithers Lumber Yard
01.2023 - Current
Conveyancer
Perry and Company Law Firm
01.2022 - 01.2023
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