BRENT BULCOCK
Surrey
Summary
Experienced and dedicated team player with diverse experience within the RCMP with concentrated skills and abilities and a strong commitment to public safety and emergency response.
Overview
26
26
years of professional experience
Work History
Telecom Operator 3 (Acting)
Royal Canadian Mounted Police
Surrey, British Columbia
04.2019 - Current
- Oversaw a team of 10 - 12 telecommunications operators and delivered operator support by addressing technical issues, troubleshooting problems, and providing timely resolutions.
- Provided comprehensive training for team members on the latest technology updates and best practices in telecommunications operations.
- Assisted in the planning and execution of system upgrades, minimizing disruptions for end-users during transition periods.
- Enhanced internal and external client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Responsible for team assignments and payroll.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Telecom Operator 2
Royal Canadian Mounted Police
Surrey, British Columbia
01.2012 - Current
- Responsible for a wide variety of telecommunications duties with the RCMP E Division Operations Communication Centre
- Respond to general public enquiries while accurately evaluating and prioritizing incoming calls and direct callers to appropriate sections within the organization
- Access various computer databases available to the RCMP to collect and compile information/intelligence to be dispatched to RCMP officers attending calls for service
- Create files for members through either RMS or CAD as requested
- Assess situations and identify if other agencies may be required for events and contact those agencies directly
- Work with and handle call out requests for specialized sections within the RCMP, such as: ERT, EDU, HIT, ICARS, IBET, CFSEU, Air Services
- Monitor multiple alarm systems for various RCMP detachments and locations
- Perform general duties such as CPIC maintenance including: data entry, modifications, information removal and retrieval including: drafting messages relating to warrants or CPIC hits
- Perform general administration duties such as faxing, message taking, update office resources such as standard operating procedures as requested
- Was granted a Top Secret security clearance in order to perform and complete the duties and responsibilities
Telecom Operator 1
City of Surrey / RCMP
Surrey, British Columbia
01.2012 - Current
- Responsible for a wide variety of telecommunications duties with an RCMP Operations Communication Centre
- Respond to calls such as complaints, emergency and non emergency 911 calls and general public enquiries while accurately evaluating and prioritizing incoming calls
- Exercise considerable independent judgement, action and tact in order to make decisions promptly and accurately
- Access various computer databases available to the RCMP to collect and compile information/intelligence to be dispatched to RCMP officers attending calls for service
- Assess situations and identify if other agencies may be required for events and contact those agencies directly
- Perform general duties such as CPIC maintenance including: data entry, modifications, information removal and retrieval including: drafting messages relating to warrants or CPIC hits
- Was granted a Top Secret security clearance in order to perform and complete the duties and responsibilities
Information Research Assistant
Royal Canadian Mounted Police
Vancouver, British Columbia
01.2009 - 01.2012
- Provide direct support to operational and administrative units by processing requests for information and/or intelligence, as well as the dissemination of same to a variety of authorized end user clients, while adhering to Government of Canada, and RCMP policies and procedures
- Access various computer databases available to the RCMP to collect and compile information/intelligence, as requested by internal and external authorized agencies for their use in law enforcement investigations
- Based on the type of information required, formulate specific queries within each database, search, extract and compile the relevant information/intelligence, succinctly record anomalies located while searching, bring the report package forward for review
- Furthered my working knowledge of Microsoft and Corel software to help create reports
- Software including: Microsoft Word, Excel, Access, Internet Explorer, and Corel Word Perfect and Quattro Pro
- Gained sound working knowledge of a variety of databases including: PRIME, JUSTIN, CPIC, INFOPOL, PIRS, PROS, IQT and NCDB
- Was granted a Top Secret security clearance in order to perform and complete the duties and responsibilities
Customer Service Clerk / Lead Hand
DHL Express Canada
Burnaby, British Columbia
01.2005 - 01.2009
- Multi-tasked between: booking package pickups, tracking parcels, providing rates and transit times, data entry, and offering knowledge of company products and over all customer service to business clients and the public alike
- Responsible for supervising teams of individuals and assisting them in achieving both the company's and the employee's individual goals
- Took on the responsibility of managing payroll and benefit programs for team members; ensuring that payroll was calculated and paid correctly
- Handled various administrative duties such as: faxing, filing and copying
- Collected and distributed incoming and outgoing office mail for my team and department
- Participated in the DHL Mentoring Program, and assisted with the training of newly hired employees
- Member of the company health and safety committee; doing inspections, arranging meetings to discuss the various concerns and discuss and develop resolutions
- Member of the company social committee; helped in the planning of staff events and celebrations
- 2007 People's Choice Customer Service Representative Award Winner
Shift Manager
Little Caesar's Pizza
Surrey, British Columbia
01.1999 - 01.2005
- Responsible for nightly and weekly paperwork as well as weekly inventory
- Calculating employee payroll
- Responsible for both opening and closing the store
- Handling cash and balancing the register
- Delegating responsibilities to other team members
- Providing each customer with an outstanding experience upon each and every visit
Education
Computer Networking Student
Cisco Computer Networking Academy
Burnaby, British Columbia06-2003
Grade 12 Graduate
Princess Margaret Secondary
Surrey, British Columbia06-2001
Skills
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
- Willing to upgrade skills and educational requirements to match with available career opportunities
- Proven relationship-builder with unsurpassed interpersonal skills
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multi cultural settings
- Computer-literate performer with extensive software proficiency covering wide variety of applications including: Internet Explorer, Microsoft Office (Word, Excel, PowerPoint, Publisher, Access, Outlook) and Coral products (Word Perfect, Quattro Pro)
- Ability to Type 50 words per minute and advanced use of the numeric keys
- Sound working knowledge of various RCMP maintained databases including: PRIME, JUSTIN, CPIC, INFOPOL, PIRS, PROS, IQT, NCDB, as well as the GroupWise e-mail service
Languages
English
Full Professional
Completed RCMP Training Courses
RCMP Telecom Operator Core Training (In House) and field coaching 2012-09-07 - 2013-02-28
Respectful Workplace - 2014-01-31
Canadian Labour Code - 2009-08-12
Security Awareness - 2014-03-11
Aboriginal and First Nations Awareness - 2013-02-21
Domestic Violence - 2014-03-04
CPIC Query Narrative – Module 1 - 2013-02-21
Managing Safely - 2013-02-12
Incident Command System - 2014-03-12
Harassment Awareness - 2012-11-15
Dispute Resolution - 2013-03-28
Timeline
Telecom Operator 3 (Acting)
Royal Canadian Mounted Police
04.2019 - Current
Telecom Operator 2
Royal Canadian Mounted Police
01.2012 - Current
Telecom Operator 1
City of Surrey / RCMP
01.2012 - Current
Information Research Assistant
Royal Canadian Mounted Police
01.2009 - 01.2012
Customer Service Clerk / Lead Hand
DHL Express Canada
01.2005 - 01.2009
Shift Manager
Little Caesar's Pizza
01.1999 - 01.2005
Computer Networking Student
Cisco Computer Networking Academy
Grade 12 Graduate
Princess Margaret Secondary