BRENNEN RIVERA
Riverside,CA
Summary
Professional experience is primarily composed of work in the full-service restaurant industry. Including over 10 years as a server, bartender, and manager.
Overview
10
10
years of professional experience
Work History
General Manager/Lead Server
Cravin' Crab Haus
11.2021 - Current
- General Manager - Responsibilities include the day-to-day functions and overall growth of the front of the house. As the general manager, responsibilities include training and maintenance of front of the house staff, the points of service for all front of the house positions, the cleanliness and maintenance of the bar and dining room, and the wellbeing and quality of service for all guests. Responsibilities also include creating the weekly schedules for all front of the house departments, working in tandem with the kitchen manager in adjusting and improving the food menu, working with the marketing team on marketing campaigns and business growth, as well as all other aspects that go into the success of the restaurant.
- Lead Server - Responsibilities include directly executing points of service for restaurant guests, greeting and seating guests, taking drink and food orders, inputting orders into the POS system, maintaining guest satisfaction throughout the visit, executing financial transactions, and assisting in every aspect possible of the guest experience.
Server, Trainer, Bartender
Chili's Grill & Bar Restaurant
11.2016 - 02.2020
- Responsibilities include serving as primary opening bartender. Including preparing all products before opening and setting up the bar and other bartenders for success. Trainer duties include conducting orientation for new FOH team members and performing training shifts for new servers and bartenders. Also a member of Kelli's Council; an advisory board of 55 hourly team members throughout the entire brand that advise and provide feedback to the company executives and department heads.
Server, Trainer, Department Manager
The Old Spaghetti Factory International Inc.
01.2015 - 04.2016
- Server/Trainer: Responsible for taking orders while explaining specials and promotions, taking and fulfilling beverage orders, entering orders through ALOHA, running food, providing refills, and assisting in every aspect of the dining experience. Also responsible for training new servers in all aspects of their position. Permanent food class instructor.
- Department Manager: Responsible for creating schedules for multiple departments, conducting preliminary interviews for all departments, conducting performance appraisals, ordering supplies/material relevant to assigned departments, holding team members to company standards, achieving labor and specialty item sales goals, and assisting the general manager in all aspects of running the unit.
Education
MBA - Executive Masters of Business Administration
University of Wyoming
Laramie, WY07-2024
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ05.2020
Accomplishments
- High School Valedictorian out of a class of 700 (Martin Luther King High School Class of 2012) with a 4.7 overall GPA.
- Graduated Summa Cum Laude (Highest Honors) from Arizona State University (Bachelors) and from the University of Wyoming (Masters) with a 4.0 GPA.
- Managed to maintain a 4.0 GPA during all 5 years of college (Bachelors and Masters) while also working full time during my entire higher education.
- Assisted in opening the first restaurant location for Cravin' Crab Haus LLC.
Timeline
General Manager/Lead Server
Cravin' Crab Haus
11.2021 - Current
Server, Trainer, Bartender
Chili's Grill & Bar Restaurant
11.2016 - 02.2020
Server, Trainer, Department Manager
The Old Spaghetti Factory International Inc.
01.2015 - 04.2016
MBA - Executive Masters of Business Administration
University of Wyoming
Bachelor of Arts - Business Administration
Arizona State University
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