Brennan Walker
Baldwin Park
Summary
Experienced Systems Operator skilled in managing and maintaining computer systems. Focused on anticipating system issues, ensuring continuous service, and enhancing operational efficiency. Successfully troubleshoots complex problems to improve system reliability and reduce downtime.
Overview
19
19
years of professional experience
Work History
Systems Operator
Walmart
Chino
09.2021 - Current
- Responded promptly to system alerts and resolved issues as they arose.
- Troubleshot network problems to provide quick resolution for users.
- Trained new staff on equipment operation and safety protocols to ensure compliance and operational readiness.
- Operated and maintained data processing and peripheral equipment and called in outside technical support for specialized service.
- Maintained accurate records of system performance and equipment maintenance.
- Maintained user accounts and access privileges in accordance with security protocols.
- Followed established escalation protocols to ensure system compliance.
- Implemented best practices for operating equipment to enhance efficiency.
- Adhered to safety guidelines while performing daily operational tasks.
- Collaborated with management to streamline processes, resulting in improved operational efficiency.
- Created documentation outlining system design, troubleshooting techniques, maintenance procedures and other relevant information.
- Coordinated with team members to optimize workflow and enhance task completion.
- Provided technical support to end users for various computer related issues.
Order Filler
Walmart
Chino
08.2020 - 09.2021
- Selected and packed merchandise for customer orders accurately and efficiently.
- Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
- Collaborated with team members to meet daily order fulfillment goals.
- Operated warehouse equipment to transport goods throughout the facility.
- Used handheld scanners to key in data for packages.
- Maintained organized work areas to promote safety and accessibility.
- Followed safety protocols to minimize accidents during order filling processes.
- Communicated effectively with supervisors regarding inventory issues or discrepancies.
- Maintained cleanliness of work area at all times.
Department Supervisor
Home Depot
El Monte
07.2019 - 08.2020
- Supervised daily operations and maintained efficient workflow in the department.
- Trained new associates on product knowledge and customer service techniques.
- Ensured compliance with safety standards and store policies during shifts.
- Assisted customers with inquiries, providing solutions and product recommendations.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Conducted regular audits of merchandise displays for accuracy and presentation.
- Collaborated with management to implement promotional strategies for sales growth.
- Ensured compliance with all safety regulations across the department.
- Supervised daily operations of department staff and workflow processes.
- Trained new associates on product knowledge and customer service standards.
- Managed inventory levels and ensured accurate stock replenishment procedures.
Agent Services Representative
G&A Distribution
Long Beach
10.2017 - 08.2019
- Assisted customers with product selection based on their needs.
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
- Communicated updates on product availability and distribution changes effectively.
- Maintained records of customer interactions and transactions for future reference.
- Managed agent documentation and ensured compliance with company standards.
- Collaborated with cross-functional teams to improve agent service workflows.
- Developed strategies to improve overall customer service experience.
- Used problem-solving techniques to quickly resolve complex customer issues.
- Analyzed data from various sources to identify trends in customer service needs.
- Updated system with order specifics and customer details, preferences, and billing information.
Department Manager
Walmart
Duarte
10.2007 - 10.2017
- Supervised daily operations to ensure efficient store management and customer service.
- Trained staff on company policies, procedures, and customer engagement techniques.
- Monitored employee performance and provided feedback for continuous improvement.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Coordinated inventory management and stock replenishment for optimal product availability.
- Managed shift overstock by organizing product placement and ensuring necessary stock levels.
- Collaborated with department heads on strategic planning and operational initiatives.
- Performed opening and closing duties as part of management team and handled cash management.
- Worked with team on safety practices while performing there job.
Education
Computer And Information Systems
UEI College
Pomona, CA 01.2002 - 06.2002
Baldwin Park High School
Baldwin Park , CASkills
- Technical support
- Data analysis
- Workflow optimization
- Equipment maintenance
- Inventory management
- Problem resolution
- Attention to detail
- Customer service
- Team collaboration
Timeline
Systems Operator
Walmart
09.2021 - Current
Order Filler
Walmart
08.2020 - 09.2021
Department Supervisor
Home Depot
07.2019 - 08.2020
Agent Services Representative
G&A Distribution
10.2017 - 08.2019
Department Manager
Walmart
10.2007 - 10.2017
Computer And Information Systems
UEI College
01.2002 - 06.2002
Baldwin Park High School