Brennan McGillivary
Wasaga Beach,ON
Summary
Proven leader with extensive experience in operations management and strategic planning at Region Of Huronia Environmental Services 2013 Ltd. Excelled in enhancing operational efficiency and customer satisfaction, achieving significant improvements in performance metrics. Skilled in MS Office and team leadership, adept at fostering client relationships and driving staff development. Demonstrated ability to exceed targets through effective decision-making and project management.
Overview
11
11
years of professional experience
Work History
Operations Manager
Region Of Huronia Environmental Services 2013 Ltd.
12.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Devised processes to boost long-term business success and increase profit levels.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
Car Sales Executive
Jacksons Toyota
04.2021 - 12.2021
- Conducted extensive competitor analyses to identify areas for improvement within dealership operations and offerings.
- Managed performance for dealerships for new and used cars, spare parts and service departments.
- Utilized CRM software to maintain accurate records of client interactions, preferences, and follow-up activities.
- Exceeded monthly sales targets consistently by employing effective closing techniques and persuasive communication skills.
- Cultivated relationships with local businesses through networking efforts, resulting in valuable referrals and partnerships.
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Executive Assistant
Region of Huronia Environmental Services 2013 Ltd.
10.2013 - 12.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Worked with senior management to initiate new projects and assist in various processes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Education
Diploma - General Business
Georgian College of Applied Arts And Technology
Barrie, ON04.2017
Skills
- Team Leadership
- Forecasting and Scheduling
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Project Management
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Client Relationships
- Strategic Planning
- Schedule Management
- Process Improvements
- Delegation
- Invoice Processing
Languages
English
Professional Working
Timeline
Operations Manager
Region Of Huronia Environmental Services 2013 Ltd.
12.2021 - Current
Car Sales Executive
Jacksons Toyota
04.2021 - 12.2021
Executive Assistant
Region of Huronia Environmental Services 2013 Ltd.
10.2013 - 12.2020
Diploma - General Business
Georgian College of Applied Arts And Technology
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