Summary
Overview
Work History
Education
Skills
Websites
Certifications
Languages
Affiliations
Timeline
Generic

Brennan Gibson

Calgary,Canada

Summary

Creative finance student offering strong analytical and abstract reasoning skills. Excellent history of managing complex data. Well-versed in business operations, strategic planning and market analysis. Track record of academic performance and superior numerical and analytical skills.

Overview

7
7
years of professional experience

Work History

Customer Experience Specialist

Neo Financial
06.2022 - 08.2023
  • Handled thousands of customer inquiries through multiple channels, including phone, email, and AI chat
  • Stayed up-to-date with the latest financial services industry trends, products, and services to provide knowledgeable and accurate information to customers
  • Managed customer escalations and conflicts by actively listening to their concerns, empathizing with their situation, and working toward a mutually beneficial resolution
  • Collaborate with other teams to resolve complex customer issues including but not limited to, technical issues, Fraud, or breaches of service.
  • Documented customer interactions in the internal database to maintain customer service history details.

Hardgoods Associate

SportChek
07.2018 - 07.2022
  • Welcomed customers and worked with them to suggest products to suit their needs
  • Stock locating and organizing both stock rooms and storefront, retrieving customer requests utilizing technology
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Trained new team members by relaying information on company procedures and safety requirements.

Racquet Technician and Webmaster

Racquet Network Inc.
07.2016 - 08.2019
  • Using backend dev tools to ensure cyber security and launch new e-commerce webpages
  • Assisting customers through point-of-sale transactions, in store sales and order fulfillment, packing and shipping orders
  • Maintained team energy and enthusiasm in fast-paced environment.
  • Collaborated with marketing teams to create SEO strategies that boosted search engine rankings.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

BBA - Financial Services

Southern Alberta Institute of Technology
Calgary, AB
04.2025

Skills

  • MS Office
  • Customer Service and Retention
  • Conflict Mediation
  • Financial and Operational Reporting
  • Staff Education and Training
  • System Implementation

Certifications

  • Microsoft Office Specialist Excel Associate
  • Canadian Securities Course (CSC) – Expected completion April 2024
  • Apache Spark SQL for Data Analysts

Languages

English
Native or Bilingual

Affiliations

  • VP Operations - SAIT Finance Society
  • Former, Co-Director of Events – Enactus SAIT

Timeline

Customer Experience Specialist

Neo Financial
06.2022 - 08.2023

Hardgoods Associate

SportChek
07.2018 - 07.2022

Racquet Technician and Webmaster

Racquet Network Inc.
07.2016 - 08.2019

BBA - Financial Services

Southern Alberta Institute of Technology

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Brennan Gibson