Brenna L. Woods
Sooke,BC
Summary
Experienced Administrative Assistant and Professional office support specialist with detailed-oriented and extensive experience in customer service, data entry and office management.
Dynamic individual with hands-on experience in Banking (Administration and Retail), Escrow, Legal (Estates/POA/Wills) and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks.
Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Known for adaptability, creativity, detail and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Textile Artist & Graphic Designer
B. L. Woods Designs (Bee & Flower)
07.2021 - Current
- Artist Owner - Graphic Designer & Textile Art (Multi Media) on cotton/linen (tea towels) silk (scarves/kimonos/shawls) and glass (etching)
- Collaborations - Custom graphic and textile design for clients; artisan cards and create custom fabric for clothing line
- Artist Vendor (2022 - Current) - The Teahouse at Abkhazi Garden Gift Shop - (silk scarves and tea towels)
- Exhibitions: TD AGGV Artist Guide 2021, Sooke Fine Art Show 2021, Federation of Canadian Arts - On The Edge 2021
Legal Assistant
Browne Associates Law Firm
03.2022 - 06.2023
- Administrative Assistant and General Office Management
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly
- Increased client satisfaction by efficiently managing 100+ case files and promptly addressing inquiries; real estate, estates, POA & wills
- Bank Card processing and deposits; reconciliation
Office & Tasting Room Manager
San Juan Vineyard
07.2017 - 09.2019
- Administrative & Operations Assistant - Corporate Support, Office Management, Finance Processing & Reconciling, Data Management
- Software - Graphic Design and Social Media (Constant Contact/FaceBook)
- Logistics Management; Wholesale deliveries/Shipping & Time Management
- Event coordinating and development; Private group wine tastings
- 1996 to 2016; Volunteer Events & Harvest
Escrow Assistant
Chicago Title Island Division
08.2015 - 06.2017
- Escrow Agent Assistant; Prepared & Processed multiple time sensitive documents (complex & simple)
- Administrative Office & General Office Management; Calendar & Scheduling meetings & appointments (Outlook Office)
- Data (personal and business) Entry Management - accuracy & compliance (approx. 12 daily to 180 monthly); multiple software (Outlook, Microsoft Office, Fidelity & DocuSign Software)
- Financial Processing & Reconciling
- Maintained open communication with lenders, brokers and borrowers.
- Contracts & Liens Reconciliation (personal, business and government)
Administrative Assistant/Customer Service Specialist
Islanders Bank/Banner Bank
08.2002 - 07.2015
- Administration Assistant to BOO - Bank Operations Officer, BSO - Bank Security Officer & Branches - General Office Management, Compliance Management & Support, Audit & Risk Management & Support
- Administration & Customer Support - multiple account inquiries & financial transaction processing and reconciliation. Analysis & Problem Solve
- Product Development, Marketing & Retail Products; Policies & Procedures, Administration and Branch Support & Training (Microsoft Office & Jack Henry Software);
- Accounts and Wealth Management (Personal & Business); Merchant Solutions Management
- Customer Service Representative Specialist Team - Mentorship & Leadership Management & Training, Audit & Edited Systems Training Manual to Administration and Branches
- Art Director and Special Events
Education
Certified Business Office Manager - Business Management
Management & Strategy Institute
2021
Bachelor of Science - Business Marketing
Art Institute Of Seattle
1995
Bachelor of Arts - Fashion Design
Fashion Institute Of Technology
1991
Skills
- Administration Assistant & Customer Service Specialist - Administrative support, Customer and client relations, Scheduling and calendar management, Records administration
- Office Management - Confidentiality & Security, Data Entry & Filing Management, Due Diligence & Documents, Marketing, Merchandising, Inventory, & Training, Microsoft Office, Excel, Word, AR/AP
- Multiple Financial Transaction Processing - Analysis, Reconciling, & Problem Solving (Cash, eCheque, Bank Card, Direct Deposits, AFT, Wire Transfers, Online Banking)
- Software - Canva, Constant Contact, Wix, MAC, Word Press, OrderPort (Raiser's Edge), Square, Fidelity, Fiserv, Jack Henry
- AED, CPR, & First Aid training
- Events & Fundraiser - Lead, Auction Items, Accounting & Banking
Certification
- CSI Training - January 2025 Online Courses
- Business Office Manager Certified
- Confidential & Security Awareness training
- Banking & Escrow compliance training
- Rotary Leadership Institute
- Mastermind Awareness seminar
- Strategic Thinking seminar
- Lean Six Sigma Yellow Belt Certified
Accomplishments
- Sooke Harbourside Lions - Member - 2025
- American Legion Post 163 American Legion Auxiliary - Lead - Scholarships & Medical-fund Fundraisers - 2005 to 2019
- Rotary Club of San Juan Island Member & Board Member - Local and International Fundraisers & Scholarships - 2010 to 2017
Timeline
Legal Assistant
Browne Associates Law Firm
03.2022 - 06.2023
Textile Artist & Graphic Designer
B. L. Woods Designs (Bee & Flower)
07.2021 - Current
Office & Tasting Room Manager
San Juan Vineyard
07.2017 - 09.2019
Escrow Assistant
Chicago Title Island Division
08.2015 - 06.2017
Administrative Assistant/Customer Service Specialist
Islanders Bank/Banner Bank
08.2002 - 07.2015
Bachelor of Science - Business Marketing
Art Institute Of Seattle
Bachelor of Arts - Fashion Design
Fashion Institute Of Technology
Certified Business Office Manager - Business Management
Management & Strategy Institute
Similar Profiles
Sumitra Red FoxSumitra Red Fox
Owner / Manager at Flower Girl Designs LLCOwner / Manager at Flower Girl Designs LLC
Brenda Cenatiempo-CetinaBrenda Cenatiempo-Cetina
Self Employed Owner & Designer at Queen Bee DesignsSelf Employed Owner & Designer at Queen Bee Designs
Michele MundaMichele Munda
Owner at Bee Social Designs Co.Owner at Bee Social Designs Co.