Brennah Frank
High River,Alberta
Summary
Successful Dental Office Administrator with proven attention to detail and office management expertise. Focused on supporting dental practice operations and enabling high-quality patient care. Knowledgeable about recordkeeping, patient protections and financial oversight.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sedation Coordinator/Dental Administrator/Hygiene Coordinator
East Mahogany Dental
Calgary
05.2023 - Current
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Prepared correspondence, reports, invoices and other documents as requested.
- Assisted with accounts receivable tasks such as posting payments, sending out bills and following up on overdue accounts.
- Greeted patients upon arrival, answered questions about dental procedures and managed patient inquiries.
- Managed daily operations of the office including opening, closing duties, filing paperwork and managing incoming, outgoing mail.
- Managed IV Sedation Records
- Booked and scheduled IV Sedation treatment and consults
Hygiene Coordinator/Dental Administrator
High River Dental Centre
High River
08.2022 - 05.2023
- Scheduled appointments using dental software and managed cancellations and rescheduling of appointments.
- Coordinated with other dental staff members to ensure efficient patient flow throughout the office.
- Performed administrative duties such as filing patient records, preparing correspondence, and managing accounts receivable.
- Processed insurance claims electronically and manually for reimbursement from insurers.
- Conducted follow-up calls to patients post-treatment to ensure satisfaction with services provided.
- Ensured all patients were prebooked for upcoming hygiene visits
- Confirmed insurance coverage for all patients with upcoming visits
- Handled all post approvals and pre approvals for scaling units.
Dental Office Administrator
Smiles Dental Group
Spruce Grove
03.2022 - 08.2022
- Provided administrative support to the dental team, including scheduling appointments, confirming upcoming visits and managing patient records.
- Responded to inquiries from patients regarding treatment plans and payment options.
- Prepared financial statements for patients as needed, including estimates of future treatments and costs.
- Managed front desk operations such as answering phones, responding to emails, scheduling appointments and providing customer service to all clients.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Greeted patients and provided patient forms to be completed before their appointment.
- Verified insurance coverage eligibility with insurance companies.
Bingo Cashier
Spruce Grove Bingo
Spruce Grove
10.2021 - 03.2022
- Greeted customers and provided information regarding bingo rules and regulations.
- Verified customer's age prior to allowing them to purchase bingo cards.
- Performed daily cash drawer balancing procedures at beginning and end of shift.
- Generated reports detailing sales totals for management review.
Medical Receptionist
ConnectCare Medical
Spruce Grove
03.2021 - 03.2022
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Sales Floor Associate/Front End Cashier
Walmart
Spruce Grove
10.2016 - 03.2021
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Operated cash register to process customer purchases accurately and efficiently.
- Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
- Greeted customers upon entering store and provided assistance in locating desired items.
- Performed inventory counts on a regular basis to ensure accurate stock levels.
- Implemented effective visual merchandising strategies to maximize sales potential of products on display.
Education
High School Diploma -
St Peter The Apostle Catholic High School
Spruce Grove 06-2019
Skills
- Administrative Leadership
- Schedule Coordination
- Consulting
- Work Planning and Prioritization
- Insurance Verification
- Data Entry
Certification
- Proserve License
- A Good Call Gaming License
References
References available upon request.
Timeline
Sedation Coordinator/Dental Administrator/Hygiene Coordinator
East Mahogany Dental
05.2023 - Current
Hygiene Coordinator/Dental Administrator
High River Dental Centre
08.2022 - 05.2023
Dental Office Administrator
Smiles Dental Group
03.2022 - 08.2022
Bingo Cashier
Spruce Grove Bingo
10.2021 - 03.2022
Medical Receptionist
ConnectCare Medical
03.2021 - 03.2022
Sales Floor Associate/Front End Cashier
Walmart
10.2016 - 03.2021
High School Diploma -
St Peter The Apostle Catholic High School
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