Brenna Smith
Lethbridge,Canada
Summary
Customer-focused service professional with extensive experience in team supervision and workplace safety management. Demonstrated success in delivering exceptional customer experiences and effectively managing emergency situations. Certified in First Aid and CPR, committed to maintaining a safe and compliant work environment.
Overview
5
5
years of professional experience
Work History
Community Support Worker
Southern Alberta Community Living Association
12.2024 - 09.2025
- Provide compassionate, person-centered support to individuals with physical, intellectual, or developmental disabilities, promoting independence, dignity, and quality of life.
- Assist with daily living activities, personal care, mobility, and communication needs, while encouraging community participation and social inclusion.
- Collaborate with families, healthcare professionals, and support teams to implement individualized care plans, and ensure a safe, respectful, and empowering environment.
Server/Bartender
Kingsmen Ale House
11.2021 - 12.2024
- Managed and supervised a team of servers, overseeing day-to-day operations.
- Ensured high-quality customer service and resolved customer concerns promptly.
- Trained new employees on service standards and safety protocols.
- Maintained cleanliness and compliance with health and safety standards.
Cashier
Sephora
12.2020 - 11.2021
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Criminal Justice
Lethbridge College
LethbridgeSkills
- Leadership and team management
- Safety protocols
- Customer engagement
- Training and mentoring
- Emergency care
- Customer service
References
References available upon request.
Timeline
Community Support Worker
Southern Alberta Community Living Association
12.2024 - 09.2025
Server/Bartender
Kingsmen Ale House
11.2021 - 12.2024
Cashier
Sephora
12.2020 - 11.2021
Criminal Justice
Lethbridge College