Brenna Sherman
RED DEER,AB
Summary
Customer focused professional committed to delivering exceptional service and fostering loyalty. Organized and reliable, effectively tackling challenges to drive results and enhance communication. Proven ability to maintain high service standards while managing business operations with dedication.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Receptionist
RootBar Salon Red Deer
Red Deer, Alberta
06.2026 - Current
- Greeted clients warmly to create a welcoming salon atmosphere.
- Scheduled appointments efficiently using salon management software.
- Processed client payments accurately at the front desk.
- Maintained cleanliness and organization of the reception area and waiting room.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated communication between clients and stylists to ensure satisfaction.
- Handled inventory management for retail products in the salon.
Server Manager
Earls Kitchen + Bar Red Deer
Red Deer, Alberta
04.2021 - Current
- Facilitated outstanding service and support, ensuring customer satisfaction from initial engagement and cultivating long-term relationships to enhance loyalty and retention.
- Created positive guest experience by actively listening to guest needs and recommending tailored options to meet requests.
- Trained and mentored new servers on menu offerings and service standards.
- Provided leadership and mentoring to newly hired employees, equipping them with knowledge of various programs and service standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Conducted performance tuning to optimize server resources and improve user experience.
Education
High School Diploma -
Notre Dame High School
Red Deer, AB06-2023
Skills
- Customer relationship management
- Service excellence
- Time management and prioritization
- Attention to detail
- Problem solving
- Team leadership
- Adaptability and flexibility
- Trustworthiness and reliability
- Interpersonal skills
- Outgoing personality
Certification
- Pro Serve
Timeline
Receptionist
RootBar Salon Red Deer
06.2026 - Current
Server Manager
Earls Kitchen + Bar Red Deer
04.2021 - Current
High School Diploma -
Notre Dame High School