Summary
Overview
Work History
Education
Skills
Timeline
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Brenna Bluethner

Whistler,BC

Summary

Hardworking Bartender/server with experience in large-scale casual and fine dining establishments. Committed to upholding highest standards of guest service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes and wine knowledge. Continuously building on 20 plus years of experience working with amazing people.

Overview

18
18
years of professional experience

Work History

Bartender/Server

Joe Fortes
07.2021 - Current
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Painter

Myself
06.2020 - Current
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Painted indoor and outdoor.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Repaired wall holes and scrapes.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Delivered high-quality painting services on time and within budget for a variety of clients.
  • Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.

Bartender/Server

The Hilton Whistler Resort and Spa
11.2006 - 11.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Managed the bar while assisting other departments such as front desk, maintenance, room service and house keeping.
  • Trained all food and beverage staff including new managers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Bartender/Server

Stinky’s on the Stroll
08.2019 - 10.2020
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Bartender/Server

Bar Oso
03.2018 - 08.2019
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Cultivated warm relationships with regular customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Contributed to management by monitoring stock levels and monthly inventory counts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

University of Manitoba

WSET

Serving It Right
09.2020

Skills

  • Detail-oriented with a flair for outstanding customer service
  • Friendly, personable, outgoing, interactive and entertaining
  • Excellent memory retention while working in a fast-paced environment
  • I absolutely love people! One of the perks of working in the hospitality industry is meeting interesting people from all over the world
  • All my skills in hospitality have been learned through trial and error, working closely with some incredible people in hospitality with over 40 years of experience
  • Honest and Dependable
  • Teamwork and Professionalism

Timeline

Bartender/Server

Joe Fortes
07.2021 - Current

Painter

Myself
06.2020 - Current

Bartender/Server

Stinky’s on the Stroll
08.2019 - 10.2020

Bartender/Server

Bar Oso
03.2018 - 08.2019

Bartender/Server

The Hilton Whistler Resort and Spa
11.2006 - 11.2021

University of Manitoba

WSET

Serving It Right

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Brenna Bluethner