Brenna Allan
Sherwood Park,AB
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Key Holder, Main Technician
Jiffy Lube
Sherwood Park
03.2020 - Current
- Engaged with customers to build long term relationships and maintain long term loyalty
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased sales by providing exceptional customer service and vehicle knowledge.
- Delivered exceptional service quality through extreme attention to detail in all aspects of vehicle care.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Executed oil changes, replaced filters, installed wipers, rotated tires, and conducted fluid exchanges with precision and timeliness
Detailer/Apprentice
Kelowna Hyundai
Kelowna, BC
06.2018 - 12.2018
- Applied all black-out kits to vehicles for enhanced appearance.
- Installed hood and bug deflectors to protect vehicle exteriors.
- Detailed all new and used vehicles to ensure quality presentation.
- Maintained cleanliness of shop to promote safety and efficiency.
- Executed oil changes and tire rotations during second year apprenticeship.
- Addressed customer concerns regarding vehicle performance and maintenance issues.
Lube and Tire Technician
Pro Oil Change
Kelowna, BC
02.2018 - 06.2018
- Performed visual inspection on all vehicles
- Performed visual/tested all fluids in vehicles (rear differential, transfer case, transmission, front differential, etc.)
- Changed tire on rim as well as off rim
- Sold all needed parts to customers from fluids to filters
- Changed oil/filter as well as other fluids in vehicle (power steering fluid, coolant, transmission, differentials etc.)
- Kept shop clean and tidy
- Answered all phone calls, and any customer concerns
Service Technician
Mr. Lube
Kelowna, BC
12.2017 - 05.2018
- Customer Service
- Complete a thorough inspection of vehicle
- Check all fluid levels in vehicle
- Change all fluids including: Automatic Transmission, Manual Transmission, Transfercase, Front Differential, Rear Differential, and Coolant
- Headlight maintenance, including changing out bulbs, housing and ballast
- Changing tires, off-rim, balancing, change overs, etc
Auto Body Technician Apprentice
Big Country Paint & Repair
Calmar, AB
05.2016 - 08.2016
- Executed welding of patches to restore structural integrity of vehicles.
- Prepared surfaces for paint application by filling and smoothing imperfections.
- Conducted sanding across all vehicles to achieve optimal surface finish.
- Performed fibreglass work for repairs and enhancements on vehicle bodies.
- Applied box and bed liners to protect truck surfaces from wear and damage.
Receptionist and Parts Specialist
Diesel Jay Performance
Edmonton, AB
01.2015 - 08.2015
- Responded to inquiries via phone, email, and social media promptly.
- Coordinated ordering of parts to maintain inventory efficiency.
- Collaborated with co-workers on truck repairs to ensure quality service.
- Monitored job schedules to guarantee timely completion of tasks.
- Prepared and dispatched invoices while efficiently processing payments.
Manager
Grower Direct
Sherwood Park, AB
07.2012 - 02.2015
- Ordered, received, and shipped all products efficiently.
- Provided exceptional customer service to enhance client satisfaction.
- Managed large orders for weddings, funerals, and corporate events.
- Maintained cleanliness and organization of store environment.
- Ensured timely delivery of all products to meet customer expectations.
- Accomplished multiple tasks within established timeframes.
Education
Automotive Service Technician -
Okanagan College
Kelowna, BC02-2017
High School Diploma - undefined
Salisbury Composite High School
Sherwood Park, AB01.2013
Skills
- Customer service and relations
- Store maintenance
- Sales proficiency
- Problem resolution
- Data entry expertise
- Critical thinking
- Goal orientation
- Complaint resolution
Certification
- Automotive Service Technician
- First year completed at Okanagan College, BC
Languages
English
Native or Bilingual
Timeline
Key Holder, Main Technician
Jiffy Lube
03.2020 - Current
Detailer/Apprentice
Kelowna Hyundai
06.2018 - 12.2018
Lube and Tire Technician
Pro Oil Change
02.2018 - 06.2018
Service Technician
Mr. Lube
12.2017 - 05.2018
Auto Body Technician Apprentice
Big Country Paint & Repair
05.2016 - 08.2016
Receptionist and Parts Specialist
Diesel Jay Performance
01.2015 - 08.2015
Manager
Grower Direct
07.2012 - 02.2015
High School Diploma - undefined
Salisbury Composite High School
Automotive Service Technician -
Okanagan College