Enthusiastic manager with several years of experience in customer service. Motivated leader skilled at upholding service standards and staff oversight. Adaptable and reliable worker with excellent interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonald's
Ottawa, ON
09.2020 - 06.2023
Managed and trained a team of 15+ employees in daily operations and customer service.
Ensured employees followed procedures and guidelines regularly.
Resolved customer complaints in a professional manner
Conducted interviews and reviewed resumes throughout the hiring process.
Inspected all areas of the store on a daily basis to ensure they were clean and properly stocked.
Haunt Actor
Saunder's Farm
Munster, ON
09.2019 - 11.2019
Interacted with guests in character for long periods of time.
Performed scripted lines and improvisational acting.
Maintained costumes, props and sets throughout the duration of each shift.
Education
High School Diploma -
South Carleton High School
Richmond, ON
06-2023
Skills
Safety Control
Inventory Coordination
Staff Leadership
Portion Control
Team motivation
Employee engagement
Certification
Canadian Red Cross - First Aid Level C
Ontario Ministry of Health - Supervisor Health and Safety