Brendon Rupasena
Toronto,ON
Summary
Dynamic professional with a robust background at Royal Bank of Canada, RBC, specializing in training and process improvement within the Home Equity Closing Centre. Excelled in roles requiring strong analytical skills and attention to detail.
Overview
5
5
years of professional experience
Work History
Learning Enablement Lead
Royal Bank of Canada, RBC
11.2023 - Current
- Collaborated with national office partners to effectively implement new and updated procedures.
- Conducted successful training sessions for both new hires and existing employees.
- Provided coaching to trainees to enhance their skills and performance.
- Updated training materials and support resources to ensure compliance with the Home Equity Closing Centre processes.
Subject Matter Expert
Royal Bank of Canada, RBC
05.2021 - 11.2023
- Extensive knowledge of processes and functions within the Home Equity Closing Centre.
- Offered support to agents needing clarity on processes and next steps.
- Investigated escalations to swiftly and effectively resolve issues.
- Collaborated with partners, branch personnel, law firms, and First Canadian Title to achieve objectives.
Operations Agent
Royal Bank of Canada, RBC
05.2019 - 05.2021
- High-performing professional with a proven ability to consistently achieve and exceed key performance indicators.
- Exhibited strong attention to detail funding mortgage applications with a track record of minimal to no errors.
- Assumed additional responsibilities in the absence of the team lead, effectively assigning and completing files in a timely manner.
- Processed mortgage applications to provide necessary funding for clients purchasing their homes.
Education
Bachelor in Engineering - Industrial Engineering
Ryerson University
Toronto, ON06-2019
Skills
- Training and mentoring
- Strong analytical skills
- Time management abilities
- Adaptability
- Attention to Detail
- Teamwork and Collaboration
Timeline
Learning Enablement Lead
Royal Bank of Canada, RBC
11.2023 - Current
Subject Matter Expert
Royal Bank of Canada, RBC
05.2021 - 11.2023
Operations Agent
Royal Bank of Canada, RBC
05.2019 - 05.2021
Bachelor in Engineering - Industrial Engineering
Ryerson University
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