Brendon Hyde
Guelph,ON
Summary
- Customer-focused and highly experienced individual seeking a customer service position. With over 25 years of experience in delivering high-quality customer service in both retail and hospitality settings, I bring excellent communication, problem-solving, and interpersonal skills to create positive experiences for clients and customers. Eager to leverage these skills in a dynamic customer service role.
- Extensive Experience: Over 10 years in hospitality, including supervisory roles.
- Customer Service Excellence: Proven ability to handle customer needs efficiently while ensuring satisfaction.
- Fast-Paced Environments: Skilled in multitasking and maintaining composure under pressure.
- Team Collaboration: Works effectively independently and within team settings to exceed service expectations.
Overview
20
20
years of professional experience
Work History
Server
Swiss Chalet
01.2022 - Current
- Provide excellent table service in a busy restaurant, ensuring customer satisfaction
- Assist with training new team members and maintaining a positive dining atmosphere
Pet Trainer
PetSmart
03.2024 - 09.2024
- Established trusting relationships with clients by remaining attentive to their concerns and addressing any questions they had throughout the training process.
- Offered post-training support to clients by providing troubleshooting advice and follow-up consultations as needed.
- Evaluated each animal''s temperament and learning style, allowing for tailored training methods that catered to individual needs.
- Enhanced communication between pets and their owners through teaching basic command cues, ensuring better cooperation at home.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
Server / Supervisor
Stacked Pancake House
01.2021 - 01.2022
- Supervised daily operations, including staff scheduling and handling customer inquiries
- Delivered top-notch service and trained staff on effective customer engagement techniques
Server / Supervisor
Frans
01.2018 - 01.2020
- Oversaw service operations in a high-volume diner, ensuring smooth coordination between front and back of house
- Built lasting customer relationships, leading to repeat business and positive reviews
Barback / Bartender
Black Eagle Toronto
01.2007 - 01.2018
- Supported bartenders with stocking, preparation, and maintaining cleanliness in a fast-paced bar environment
- Transitioned to bartender role, crafting drinks while providing friendly, engaging service
Account Manager / Customer Service / Sales
Convergys Canada
05.2005 - 12.2007
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Offered personalized solutions based on individual client needs assessment, leading to higher conversion rates and overall satisfaction scores.
- Stayed informed of competitor offerings, identifying opportunities for strategic pricing adjustments or promotions to stay competitive in the market.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Education
Diploma - Massage Therapy
Everest College
Toronto, Ontario01.2009
Skills
- Exceptional customer service
- Quick learner
- Adaptability
- Teamwork
- Building positive relationships
- Strong work ethic
- Customer service
- Team collaboration
- Suggestive selling
- Point of sale operation
- Relationship management
- Problem-solving skills
- Reliable and punctual
- Product sales
- Market awareness
- Troubleshooting
- Upselling strategies
- Brand representation
- Device maintenance
Languages
English
Native or Bilingual
Timeline
Pet Trainer
PetSmart
03.2024 - 09.2024
Server
Swiss Chalet
01.2022 - Current
Server / Supervisor
Stacked Pancake House
01.2021 - 01.2022
Server / Supervisor
Frans
01.2018 - 01.2020
Barback / Bartender
Black Eagle Toronto
01.2007 - 01.2018
Account Manager / Customer Service / Sales
Convergys Canada
05.2005 - 12.2007
Diploma - Massage Therapy
Everest College
Similar Profiles
Roger WiegandRoger Wiegand
Food Prep at Swiss ChaletFood Prep at Swiss Chalet
Priyanka JainPriyanka Jain
BOH Line Cook at Swiss ChaletBOH Line Cook at Swiss Chalet
Jamdeep KaurJamdeep Kaur
Server at Swiss ChaletServer at Swiss Chalet