Brendha Quispe Guillen
Vancouver,British Columbia
Summary
Proactive, responsible, and skilled in customer service, demonstrating excellent communication skills, understanding customer needs, anticipating issues, offering pre-emptive solutions, maintaining respect and patience, and demonstrating a commitment to product knowledge and positive attitude.
Website: www.linkedin.com/in/brendhaquispeguillen
Overview
3
3
years of professional experience
Work History
Housekeeping Room Attendant
Sylvia Hotel and Restaurant
Vancouver, Canada
04.2023 - 01.2024
- Prepared guestrooms to a high standard.
- Ensures public spaces are clean and well presented.
- Take personal responsibility for equipment. ensuring it is always operated correctly and securely stored.
- Responds to guest inquiries, requests and complaints in a prompt.
- Reported any maintenance issues
- Organized supplies for use based on expected customer needs.
- Communicated effectively with team members
Housekeeping Cleaner
Andina House Hotel
Arequipa, Peru
12.2021 - 03.2023
- Provided information about hotel services upon request from guests.
- Ensures security of guests rooms and privacy of our guests.
- Used cleaning chemicals following proper guidelines.
- Responded promptly to special requests from guests for extra supplies or other items as needed.
- Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
- General Hotel environment.
RECEPTIONIST
Costumbres Restaurant
Arequipa, Peru
04.2021 - 02.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments.
- Organized conference room reservations for meetings or events.
Education
BUSINESS COMMUNICATION -
Greystone College
Vancouver, BCBACHELOR OF LAW -
University Catholic San Pablo
Arequipa, PeruSkills
- Active Listening
- Hotel experience
- Customer Engagement
- Service Excellence
- Problem-solving aptitude
- Conflict & Time Management
- Excel Advance Certification
- Proficiency in Workplace and Leadership
- Punctuality and Multitasking
- Assertive Communication
- Team coordination
- Self Motivation
- Team building
- Appointment Scheduling
- Time Management
- Reception Area Management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Housekeeping Room Attendant
Sylvia Hotel and Restaurant
04.2023 - 01.2024
Housekeeping Cleaner
Andina House Hotel
12.2021 - 03.2023
RECEPTIONIST
Costumbres Restaurant
04.2021 - 02.2022
BUSINESS COMMUNICATION -
Greystone College
BACHELOR OF LAW -
University Catholic San Pablo
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