- Photography
- Videography
- Computer Programming
- Compete in high level billiards
Brenden Frierson
Moreno Valley
Summary
Business Communication graduate with over five years of experience supporting payroll operations, human resources, employee services, and customer support in fast-paced environments. Proven ability to process complex payroll transactions, resolve escalated employee issues, manage workers' compensation cases, and maintain accuracy while meeting strict deadlines. Recognized for strong analytical thinking, attention to detail, and exceptional customer service. Experienced using PeopleSoft, Salesforce, Microsoft Excel, Outlook, Slack, and Zoom to support large, multi-location organizations.
Overview
10
10
years of professional experience
Work History
Production Associate (Payroll Operations)
University of California Office of the President
Riverside, CA
08.2022 - 08.2024
- Processed payroll corrections ensuring employees were accurately compensated across all ten University of California campuses.
- Managed payroll transactions including overpayments, refunds, reversals, reissues, garnishments, and compensation adjustments.
- Supported workers' compensation payroll by processing supplemental pay corrections for weekly, biweekly, and monthly employees.
- Coordinated payroll activities with Sedgwick Claims Management to ensure employees received timely benefits.
- Investigated and resolved complex payroll issues requiring high levels of confidentiality and attention to detail.
- Successfully completed approximately 2,200 escalated payroll cases in less than one month, demonstrating exceptional productivity and efficiency.
- Utilized Salesforce, PeopleSoft, Excel, Outlook, Slack, and Zoom to manage payroll operations and collaborate across departments.
- Worked closely with payroll analysts and HR teams to maintain payroll compliance and improve employee satisfaction.
Head Wrestling Coach
Moreno Valley Unified School District
Moreno Valley, CA
09.2017 - 04.2018
- Developed and implemented wrestling training programs to enhance athlete performance and skill development.
- Coordinated team practices, ensuring effective use of time and resources for optimal training outcomes.
- Mentored student-athletes on sportsmanship, discipline, and commitment to personal growth in wrestling.
- Analyzed competitors' techniques and strategies to inform tactical adjustments during matches.
Lifeguard
City of Moreno Valley Parks & Recreation
Moreno Valley, CA
05.2016 - 08.2016
- Monitored pool activities to ensure safety compliance and prevent accidents.
- Provided first aid and emergency response during aquatic incidents.
- Instructed swim lessons for diverse age groups to enhance water safety skills.
- Conducted regular safety inspections of facilities and equipment to maintain operational standards.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Assistant Manager
Juice It Up!
Moreno Valley, CA
08.2014 - 06.2017
- Led daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored staff on product knowledge and operational best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed marketing strategies to increase brand awareness and drive sales growth.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05.2022
Skills
- Payroll Processing
- Human Resources Support
- Employee Relations
- Workers' Compensation
- Benefits Administration
- Payroll Auditing
- Payroll Corrections
- Data Analysis
- Salesforce
- PeopleSoft
- Microsoft Excel
- Microsoft Office Suite
- Customer Service
- Compliance
- Process Improvement
- Administrative Support
- Cross-Functional Collaboration
- Problem Solving
Interests
Timeline
Production Associate (Payroll Operations)
University of California Office of the President
08.2022 - 08.2024
Head Wrestling Coach
Moreno Valley Unified School District
09.2017 - 04.2018
Lifeguard
City of Moreno Valley Parks & Recreation
05.2016 - 08.2016
Assistant Manager
Juice It Up!
08.2014 - 06.2017
Bachelor of Science - Communications
Arizona State University