Brendan Vanderwater
Toronto,ON
Summary
Physically fit, smart, Ambitious Father/TTC Rider with 15+ years of experience in high pressure environments. Motivates employees to align performance with company objectives in fast-paced environment. Attentive, career-focused job-seeker eager to obtain position to help enhance career while achieving company goals. Knowledgeable Manager with over 15 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Superior competency in resource allocation, scheduling and workflow management. Creative and talented innovator who can multitask while maintaining a high degree of precision. Proven ability to lead in various settings, while also a great team member and employee, who seeks to find advantages that allow business to run efficiently and effectively. Committed to creating memorable experiences for all guests. Extensive experience managing staff, working under pressure, as well as managing inventory, scheduling, payroll, and health & safety. Certified in Standard First Aid & CPR, Security Guard License, and Food Handlers Certificate.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner Operator
TCS Cleaning Services
01.2022 - Current
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Production Manager
Seven Lives Tacos y Mariscos Inc
04.2013 - Current
- Lead a team of 3 cooks in the Prep Kitchen
- Planning, coordinating and execution of daily lunch and dinner service
- Assessed manufacturing processes and recommended improvements to increase productivity
- Calculated finances and production costs while managing cash flow
- Resolved issues quickly to maintain productivity goals
- Directed key personnel in correct production techniques to achieve required quality
- Standardized production procedures, job roles and quality assurance guidelines.
Waiter/Trainer
Mother's Dumplings
01.2010 - 04.2013
- Voted Best Chinese restaurant in Toronto, recognized for my contribution
- Offered promotion to become the restaurant manager but respectfully declined to pursue back of house experience.
Reatail Manager
Sunshine Express Garden Centre
St. Catharines, ON
05.2009 - 09.2009
- Assisted in the hiring and training of new staff members.
- Provided customer service to customers, including resolving complaints and answering inquiries.
- Monitored merchandise levels and maintained inventory control.
- Ensured compliance with company policies and procedures.
- Managed daily operations of the store, including opening and closing procedures.
- Created a positive work environment for employees by providing guidance and support.
- Maintained accurate records of all transactions within the store.
Education
Ontario College Diploma - Culinary Management
George Brown College
Bachelor of Arts - Sociology
University of Toronto
Skills
- Conflict resolution techniques
- Superior customer service
- Staff Management
- Passion for customer satisfaction
- Performance improvement
- Documentation and Reporting
- Operations Management
Certification
- CPR & First Aid Certified
- WHMIS trained
- Security Guard License
- Food & Beverage Certificate (City of Toronto)
- Smart Serve
Languages
Spanish
Elementary
German
Limited
Affiliations
Hiking, Running, and taking my son to the park.
Accomplishments
- Operate a successful cleaning business as well as a private catering business
Timeline
Owner Operator
TCS Cleaning Services
01.2022 - Current
Production Manager
Seven Lives Tacos y Mariscos Inc
04.2013 - Current
Waiter/Trainer
Mother's Dumplings
01.2010 - 04.2013
Reatail Manager
Sunshine Express Garden Centre
05.2009 - 09.2009
Ontario College Diploma - Culinary Management
George Brown College
Bachelor of Arts - Sociology
University of Toronto
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