Brendan Teeling
Vancouver,BC
Summary
Results-driven and passionate professional with over 15 years of customer service experience in various fields from retail to hospitality to sports management settings. Within multiple positions, displayed excellent leadership and mentorship attributes to ensure the continued progressions of the organizations represented. Adept at leading and guiding high-performance, multidisciplinary teams and proficient in creating and implementing a positive culture within many different settings.
Experienced with managing high-volume customer interactions and resolving complex issues efficiently. Utilizes strong communication skills to ensure customer satisfaction. Knowledge of best practices in customer service and maintaining positive client experience.
Adept at handling common restaurant tasks such as serving, sweeping, garbage removal and order preparation with little supervision. Strong team player with good multitasking, organizational and conflict resolution skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Men's Soccer Coach
TSS Rovers
10.2023 - Current
- Built positive, productive training environments fostering team unity and camaraderie.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Adopted soccer strategies and tactics to maximize team potential.
- Established individual goals and monitored player performance to support achievement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Technical Director
North Delta FC
06.2022 - Current
- Oversee the recruitment, management and development of coaching staff; responsible for the execution of the coach education processes and guide coaches through the coach development programs
- Establish, manage and maintain the technical budget
- Motivate and guide Technical staff, conduct reviews, promote the Technical Development Plan to board members
- High paced environment, working with parents (customers), strategic planning, customer service, emails and so forth
- Directed training, conditioning and performance of sports program and led and supervised coaches in efforts with assigned teams.
- Developed partnerships with local schools and community organizations to increase program visibility and recruit talented athletes.
- Developed and implemented an age appropriate curriculum for volunteer and staff coaches to maximise the holistic development of player's at the club
Bar Supervisor
Sportsbar live Rogers Arena
11.2021 - 08.2022
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
Assistant Coach
Vancouver Whitecaps FC
07.2019 - 07.2022
- Assisted the U17 Head Coach with the design of Annual Training Plans (ATP's), team and individual training sessions
- Attended all training sessions, games and competitions
- Traveled with the Academy team to all away matches
- Provided on-field support for all training activities and led other age groups sessions
- Supported the U17 Head Coach with planning and delivery of individual, unit and team meetings
- Supported the Head Coach with video analysis, individual development plans, session tracking and delivery
Education
Master of Science - Science (Kinesiology)
University of Windsor
Windsor, ON09.2016
Bachelor of Science - Sport and Exercise Management
University College Dublin
Dublin, Ireland05.2010
Skills
- Customer Service
- Sales
- Problem-solving
- Attention to detail
- Flexible and adaptable
Certification
Smart Serve
Citizenship
Dual citizenship (Irish and Canadian) with work authorization in Canada
Timeline
Head Men's Soccer Coach
TSS Rovers
10.2023 - Current
Technical Director
North Delta FC
06.2022 - Current
Bar Supervisor
Sportsbar live Rogers Arena
11.2021 - 08.2022
Assistant Coach
Vancouver Whitecaps FC
07.2019 - 07.2022
Smart Serve
Master of Science - Science (Kinesiology)
University of Windsor
Bachelor of Science - Sport and Exercise Management
University College Dublin
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