Lindsey Belina

In my current role as Administrative Assistant with MNBC’s STEPS Ministry, I provide comprehensive administrative support to both the provincial and regional teams. I process
incoming STEPS applications, maintain accurate client records and databases, and support communication with Métis Citizens to ensure smooth and responsive service. I also handle a
wide range of clerical tasks, including filing, mailouts, correspondence, and confidential document management. My work contributes to the efficient operation of the STEPS Ministry
and ensures that both staff and clients receive timely, organized, and professional support.

As a Jazz Aviation CSA, my job duties include: Making reservations and assessing fares, ticketing
and complete daily sales reports, passenger check-in, weighing the baggage and calculating any excess baggage charges as well as processing payments. I work closely with both internal and
external customers (ramp agents, flight crew, dispatch, etc.) It is our duty at the counter to provide outstanding customer service, assist passengers requiring special handling as well as
handle and resolve customer complaints.

In my role of Safety Administrator, I provided administrative support to the Health & Safety department. I helped develop and execute health and safety plans in the workplace according to
Worksafe BC guidelines. I was responsible for running all new hires through our OHS Orientation prior to their start date, as well as make sure that safety is the number 1 priority with our
employees. I did all data entry into our safety management software, SiteDocs/Salus, including making sure all employee profiles are up to date with their training certifications. I was also responsible for setting up all necessary safety training, including First Aid, TCP, hearing tests and avalanche training.

In this role, I coordinated and scheduled deliveries with operators, reconciled the gravel scale downloads, created spreadsheets of gravel usage by customer and invoiced customers monthly for
gravel usage. Monthly, I made sure that the gravel stock was updated, and quantity was replenished if needed.

I was the first point of contact for customers or stakeholders that would come into the office. I answered and fielded all incoming calls and notified company personnel upon visitor arrival. I
really loved this part of my job as I felt being the first and last impression on customers was a very important role and I absolutely love talking to people and assisting them in their day.
For my role in accounts receivable, I would take payments on accounts and answer any questions or queries related to their accounts. I also created invoices, and sent statements to outstanding accounts, including following up with overdue accounts. I was also responsible for planning and coordinating all company functions including staff appreciation barbeques, Christmas parties and company events such as retirement
parties. Nechako Northcoast sold the company to Emil Anderson, so my position moved over to their company.