Delivered exceptional customer service in a fast-paced environment, Provided detailed menu knowledge, including daily specials and dietary restrictions, to help guests make informed choices.
Upsold food and beverages when appropriate, contributing to increased restaurant revenue.
Handled customer complaints and concerns with professionalism and patience, as well as collaborated with team members to ensure satisfaction for both guests and coworkers.
Floor Worker / Baker
Tim Hortons
07.2021 - 10.2024
Assisted in daily baking operations
Provided exceptional customer service
Operated the cash register, processed payments accurately, and maintained an organized till during busy shifts.
Ensured cleanliness and organization of both front and back-of-house areas by performing regular cleaning duties, including sanitizing workstations, restocking supplies, and maintaining food safety protocols.
Managed high-volume periods with a positive attitude, ensuring a smooth workflow and a welcoming environment for customers.