Brendan Savage

• Presented new technology and consulted with engineering on white papers and other technical documents to complete packages.
• Followed company policies and editorial / branding guidelines to craft thorough, well-written content.
• Analyzed developments in field to update instruction literature.
• Designed, built and maintained browser-based knowledge bases and document repositories for internal reference and customer-facing support portals / end-users.
• Edited and proofread technical documents for accuracy and consistency.
• Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
• Progressed from Jr. Technical Writer (Tech Writer 1) to present role Senior Technical Writer (Technical Writer 5)
• Maximized time and maintained and organized workflow while working on multiple projects across several companies / teams.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.

Editor:

• Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
• Communicated directly with other writers/ editors to collaboratively assess work and guide editorial improvements.
• Determined readiness of written pieces, made changes, and approved final versions for publication.
• Represented UBCO and The Phoenix as delegate at Canadian University Press’ 74th National conference in Victoria

Business Manager:

• Overseeing ad sales and balancing budget of
  $45,000 for regular academic year( 8 –months).
• Invoicing
• Ad client networking
• Ad client cold calling

• Provided instructional support to students utilizing campus computer facilities. Interfaced with 10-200+ students per shift.
• Developed and implemented strategies to improve student engagement.
• Stepped into non-classroom environments such as libraries to help staff manage demand.
• Monitored students in computer lab to enforce proper use of resources.
• Physically fix hardware and address problems encountered with software and hardware within campus and library labs
• Maintain working knowledge of local computer networking