Brendan Rubin
Montreal,QC
Summary
Dynamic and results-oriented professional with a proven track record in guest relations management and problem-solving. At Notre-Boeuf-De-Grace, I enhanced customer loyalty and led a team to excellence through effective delegation and multitasking. My background as an author further showcases my ability to engage audiences and craft compelling narratives, driving positive outcomes and feedback.
Overview
4
4
years of professional experience
Work History
Author
Self-employeed
01.2024 - Current
- Built a loyal following through engaging author-reader interactions at book signings, speaking engagements or online platforms.
- Developed captivating storylines and characters, resulting in increased book sales and positive reader feedback.
- Overcame writer''s block with creative problem-solving techniques that led to breakthroughs in plot development or character creation.
- Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
Head Waiter
Notre-Boeuf-De-Grace
08.2023 - 04.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
Waiter
La Porte Grecque
02.2021 - 08.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
BBA - Sports Administration
Laurentian University
Greater Sudbury, ON2028
DEC - Commerce
Dawson College
Montreal, QC04.2024
Skills
- Guest Relations Management
- Guest Relations
- Team work
- Delegation
- Problem Solving
- Multitasking
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Author
Self-employeed
01.2024 - Current
Head Waiter
Notre-Boeuf-De-Grace
08.2023 - 04.2024
Waiter
La Porte Grecque
02.2021 - 08.2023
BBA - Sports Administration
Laurentian University
DEC - Commerce
Dawson College
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