Brendan Nichol
Summary
Dynamic Restaurant Manager with a proven track record at Church Brewing Company, excelling in team leadership and inventory management. Enhanced guest experiences through effective staff training and conflict resolution, achieving a significant reduction in turnover. Skilled in optimizing labor costs while fostering a collaborative work environment, ensuring operational excellence and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Church Brewing Company
02.2018 - 09.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Supported inventory management by tracking supplies and coordinating with vendors for timely deliveries.
- Monitored cleanliness of dining area, ensuring compliance with health and safety regulations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Collaborated with kitchen staff to maintain food quality and presentation in line with restaurant standards.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Store Manager
Sunterra Market
09.2012 - 12.2017
- Led team in achieving sales targets through effective staff training and performance management.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Implemented customer service initiatives, enhancing overall shopping experience and customer satisfaction scores.
- Developed merchandising strategies that increased product visibility and promoted seasonal promotions effectively.
- Managed scheduling and staffing to optimize labor costs while maintaining operational efficiency.
- Analyzed sales data to identify trends, informing purchasing decisions and promotional campaigns.
- Fostered a positive work environment, encouraging teamwork and collaboration among diverse teams.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Chef
Sunterra Market
02.2010 - 09.2012
- Trained and mentored junior kitchen staff on culinary techniques and food safety protocols.
- Implemented efficient kitchen workflows, reducing food prep time and improving service speed.
- Oversaw daily kitchen operations, maintaining compliance with health and safety regulations.
- Managed inventory levels effectively, minimizing waste while optimizing ingredient usage.
- Led special events catering, coordinating logistics to deliver exceptional dining experiences for clients.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
Education
No Degree - Business Administration And Management
Mount Royal University
Calgary04-2003
Skills
- Team leadership
- Inventory management
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Staff scheduling
- Adaptable
- Employee retention
Languages
French
Limited Working
Timeline
Restaurant Manager
Church Brewing Company
02.2018 - 09.2025
Store Manager
Sunterra Market
09.2012 - 12.2017
Chef
Sunterra Market
02.2010 - 09.2012
No Degree - Business Administration And Management
Mount Royal University