Summary
Overview
Work History
Education
Skills
Timeline
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Brendan McDonald-Woodley

Arnprior,ON

Summary

Dynamic Technical Support Engineer with a proven track record at Apple and Rogers, excelling in problem-solving and customer support. Expert in technical troubleshooting aswell as effectively leading KPI's and achieving consistent high metrics. Adept at fostering teamwork and collaboration, I consistently enhanced client satisfaction through exceptional service and attention to detail. I also have a wealth of hands on experience in construction and warehouse work.

Overview

10
10
years of professional experience

Work History

Technical Support Engineer

Apple
01.2025 - 07.2025
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.

Team Manager

Rogers Communications
02.2022 - 12.2024
  • Led employee relations through effective communication, coaching, training, and development.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Office Administrator

Mosquito Buzz
03.2021 - 10.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Advertising Account Executive

Gamesquad Canada
01.2020 - 01.2021
  • Increased client satisfaction by effectively managing advertising campaigns and ensuring timely delivery of creative materials.
  • Negotiated favorable media placements for clients, optimizing campaign budgets and enhancing visibility for target audiences.
  • Created and presented media and advertising packages to prospective customers.
  • Analyzed campaign performance data to identify trends, optimize targeting strategies, and provide actionable insights for future initiatives.

Asphalt Laborer

A1 Blackcoat
04.2017 - 09.2019
  • Spread asphalt, gravel and other materials at work locations using variety of tools and equipment.
  • Clear areas in preparation for laying down asphalt.
  • Developed specialized skills in various asphalt applications such as patching, resurfacing, sealing cracks, and line striping for diverse client needs.
  • Directed traffic around site locations using appropriate signage and team communication.
  • Transported, organized and fetched materials throughout each shift.
  • Measured out jobs and calculated materials needed.

Warehouse Worker

Ideal Roofing Company Limited Manufacturers
04.2015 - 03.2017
  • Handled material movement tasks efficiently within designated areas.
  • Enforced housekeeping protocols to ensure cleanliness in storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

Bachelor Of Business Administration - Business

Algonquin College
Ottawa, ON
09.2010

Secondary School Diploma - Secondary Education

Arnprior District High School
Arnprior, ON
06.2008

Skills

  • Technical support
  • Technical troubleshooting
  • Problem-solving
  • Customer support
  • Teamwork and collaboration
  • Customer relationship management
  • Project management
  • Attention to detail
  • Critical thinking
  • Network administration

Timeline

Technical Support Engineer

Apple
01.2025 - 07.2025

Team Manager

Rogers Communications
02.2022 - 12.2024

Office Administrator

Mosquito Buzz
03.2021 - 10.2021

Advertising Account Executive

Gamesquad Canada
01.2020 - 01.2021

Asphalt Laborer

A1 Blackcoat
04.2017 - 09.2019

Warehouse Worker

Ideal Roofing Company Limited Manufacturers
04.2015 - 03.2017

Bachelor Of Business Administration - Business

Algonquin College

Secondary School Diploma - Secondary Education

Arnprior District High School

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Brendan McDonald-Woodley