Summary
Overview
Work History
Education
Skills
Languages
AE Rho award best production 1996
Timeline
Generic

Brendan McCusker

Cambridge

Summary

Dynamic professional with extensive experience in customer service and management at Charter Cable and Guitar Center. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in inventory management and conflict resolution, fostering a positive work environment while driving operational excellence. Committed to continuous improvement and delivering exceptional results.

Overview

22
22
years of professional experience

Work History

At Home Parent

N/a
02.2013 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Assistant Manager

Community Support Inc
02.2011 - 02.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Called on behalf of police and children's charities
  • phone skills
  • sales experience
  • management experience

Customer Service Representative

Charter Cable
03.2005 - 04.2006
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • required knowledge of billing, tech support for tv, tech support for internet.
  • retention and sales training
  • only CSR to get a perfect score in team, 3 separate evaluations

Department Manager (2 Departments)

Guitar Center
02.2003 - 03.2005
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Hiring and firing of employee
  • management experience
  • product expertise
  • sales experience

Education

No Degree - Communications

San Bernardino Valley College
Colton California

High School Diploma -

Chaffee High School
Ontario California
06-1994

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

English
Native or Bilingual

AE Rho award best production 1996

Alpha Epsilon Rho is an international scholastic honor society recognizing academic achievement among students in the field of electronic media (including web/internet technologies, broadcasting, mass communication, radio, television, cable, and/or film). The honor society is managed as part of the larger Broadcast Education Association (BEA).

Timeline

At Home Parent

N/a
02.2013 - Current

Assistant Manager

Community Support Inc
02.2011 - 02.2013

Customer Service Representative

Charter Cable
03.2005 - 04.2006

Department Manager (2 Departments)

Guitar Center
02.2003 - 03.2005

No Degree - Communications

San Bernardino Valley College

High School Diploma -

Chaffee High School

Similar Profiles

CREATE PROFILE
Brendan McCusker