Windows
Brendan Jonsson
Oceanside
Summary
Results-driven USAF veteran and Computer Science B.S. candidate with expertise in hardware and software troubleshooting and modern coding. Achieved high customer satisfaction at Apple while ensuring missile readiness in the Air Force. Skilled in Python, C++, Java, SQL, Git, and Linux, with a portfolio featuring blockchain and game modification projects. Seeking IT Support Lead or Junior Software Engineer role to enhance system uptime and user satisfaction through root-cause analysis and automation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Specialist
Apple
Carlsbad, CA
07.2023 - 05.2025
- Delivered Level 1/2 technical support for iOS/macOS devices, resolving 40+ desktop support cases per shift with ~92% customer satisfaction.
- Diagnosed hardware and software issues, performed system configurations, and minimized repeat visits by addressing root causes.
- Collaborated with cross-functional teams to enhance service desk workflows and streamline user communication.
- Authored a 10-step intake protocol that reduced client check-in time by 20% and streamlined issue resolution storewide.
Sales Specialist
Apple
Carlsbad, CA
07.2022 - 07.2023
- Generated $120 K in monthly sales and achieved 65% AppleCare attach rate through consultative, needs-based selling.
- Drove sales growth by providing exceptional customer experiences and personalized product recommendations.
Analysis & Missile Maintenance Technician
United States Air Force
10.2016 - 10.2020
- Managed and upheld mission-critical missile and munitions systems to guarantee operational integrity in a high-accountability setting.
- Managed 400-asset munitions record system (Excel/VBA), extending forecast horizon 10 years and resolving over 20 data gaps.
- Reconfigured the TCTO (Time Compliance Technical Order) system and Pyro audit program, expanding forecast capabilities by 10 years.
- Coordinated shipping logistics and inventory control for key assets, ensuring timely delivery domestically and internationally.
- Conducted comprehensive inspections on missile systems to ensure operational readiness and compliance with safety standards.
Education
Associates - Computer Science
MiraCosta College
12-2026
Associates - Mathematics
MiraCosta College
12-2026
Skills
- Technical troubleshooting
- Technical communication
- Remote support
- Process improvement
- Asset management
- System configuration
- Results-oriented
- Adaptability
- Customer service
- Teamwork and collaboration
- Time management
Websites
Certification
Top-Secret Clearance 2017-2022 (eligible for reinstatement)
Hazardous material / munitions handling training
Government logistics training
Apple internal support training
AppleCare service diags
Software
MacOS
Gsuite
Java
C
AST 2
Timeline
Technical Specialist
Apple
07.2023 - 05.2025
Sales Specialist
Apple
07.2022 - 07.2023
Analysis & Missile Maintenance Technician
United States Air Force
10.2016 - 10.2020
Associates - Computer Science
MiraCosta College
Associates - Mathematics
MiraCosta College