Brendan Hayes
Ottawa,Ontario
Summary
Dependable server, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water.
Expert Umpire with 4 years of experience governing gameplay and making decisive calls with fairness. Outstanding leadership, networking and communication skills. Calmly handles high-pressure environments while maintaining professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Red Lobster Restaurant
, MB
09.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Lifeguard/Instructor
City of Ottawa
09.2019 - 09.2022
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Able to maintain calm and perform in stressful environments.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Baseball Umpire
East Nepean Little Leauge
05.2015 - 09.2019
- Promoted good sportsmanship among players.
- Kept games on schedule by starting promptly and making correct calls.
- Monitored integrity of athletic conduct concerning athletes and coaches.
- Umpired seasonal and tournament games.
- Explained and taught regulations and rules to players and coaches.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
Education
Bachelor of Science - Actuarial Science
Carleton University
Ottawa, ON04.2025
Skills
- Problem Resolution
- Menu Memorization
- Smart Serve certified
- First Aid and CPR
- Sales Expertise
- Active Listening
- Public Interaction
- Critical Thinking
Certification
- Smart Serve
- National Lifeguard
- First Aid and CPR
- Bronze Medallion
- Bronze Cross
- Water Safety Instructor
- Airway Management
Timeline
Server
Red Lobster Restaurant
09.2022 - Current
Lifeguard/Instructor
City of Ottawa
09.2019 - 09.2022
Baseball Umpire
East Nepean Little Leauge
05.2015 - 09.2019
Bachelor of Science - Actuarial Science
Carleton University
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