Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Brendan Dickson

Dunnville,ON

Summary

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Sobeys
Dunnville
01.2016 - Current
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided training to new employees on company policies and procedures.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Dunnville Secondary School
Dunnville, ON
10-2016

Skills

  • Customer Service
  • Retail Operations
  • Sales Growth
  • Team Building and Leadership
  • Order Management
  • Strategic Merchandising
  • Inventory Control
  • Sales Strategies
  • Process Improvements
  • Problem-Solving
  • Budgeting and cost control

Languages

English
Professional

Certification

  • First Aid Certified
  • Food Handlers Certificate

Timeline

Assistant Store Manager

Sobeys
01.2016 - Current

High School Diploma -

Dunnville Secondary School

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Brendan Dickson