Brendan Aldersley

Senior Manager of Operations, supporting the US and Canadian Government team is a highly visible and stimulating role, rich in analytics and business knowledge, playing a crucial role in driving strategic business results and an integral role in the programs and initiatives of the company. Managing compensation, financial reporting, RFP support, contract review and negotiation, extensive partnerships with sales teams, and providing recommendations specific to individuals internally and externally in the Government market to drive growth.

• Established short- and long-term company goals, policies and procedures, monitoring progress and results.
• Represented organization to governmental agencies, funding agencies and general public.
• Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
• Analyzed data to identify trends in production output, customer satisfaction levels and labor costs.
• Created reports on key performance indicators to track progress against objectives.
• Advised senior leadership on potential changes or modifications needed for current processes and procedures.
• Negotiated contracts with vendors for materials or services needed by the organization.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Working directly with the Senior Manager of Operations, a Senior Contracts Specialist responsibilities include, but are not limited to:

• Analyze contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and procedures, as well as proposed rates, costs and/or prices.
• Review and markup of contract terms and conditions for customer and TEK standard agreements.
• Audit metadata to ensure proper compliance with Customer terms and conditions.
• Review and prepare other contractual instruments, such as non-disclosure, Representations & Certifications or confidentiality agreements.
• Ensure data integrity and overall Service Level Agreement compliance and quality assurance.
• Review financial status of and required deliverables for all contracts.

As an Analyst supporting the Canadian Government team, responsibilities include but are not limited to:
• Reviewing the burn rates on existing contracts in all levels of Government (Federal, Provincial, Ministries).
•Proactively ensuring the field is up-to-date on when more funding is needed.
•Monthly/Quarterly reporting on active business based on contractual requirements
•Assisting the Proposal team with live RFP bidding requirements as it relates to resource category and billable hours throughout Canada
•Providing forecasting for future spend, and where there are opportunities to maximize revenues on existing contracts.

• Effectively managed and developed a team supporting accounts with over $15M in receivables, roughly 280 clients, and 1,400 contractors.
• Point of escalation for internal partners, and clients.
• Provided timely and accurate reporting to Executive leadership.
• Focused on building relationships internally and externally to become a better business partner, but also drive results.
• Received Significant Impart Award and 2015 Diversity & Inclusion board member for 3+ years.
• Reviewed, evaluated and monitored day-to-day business operations to ensure efficiency and compliance with organizational policies.
• Developed strategies for improving operational processes and performance metrics.
• Assisted in the preparation of budgets, forecasts, financial reports and other documents related to business operations.
• Conducted regular meetings with departmental personnel to discuss operational issues, tasks and goals.
• Provided guidance and direction on process improvement initiatives as well as new projects or programs.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Manage customer accounts including collections of accounts receivable and adhering to customer specific issues and requests
• Accurately audit and submit invoices in a timely manner to the appropriate party
• Demonstrate exemplary customer service skills while building relationships
• Support colleagues and field office employees in daily responsibilities and conflict resolution
• Complete weekly audits.
• Developed and implemented operational strategies to improve efficiency in daily operations.
• Provided ongoing support for operational teams to ensure efficient workflow processes.
• Ensure aging accounts are addressed appropriately taking the necessary measures to collect outstanding amounts.
• Maintained effective communication between all levels of personnel within the organization.
• Utilized various tools to track and analyze data, while consistently looking for ways to improve, streamline and automate processes.
• Identified needs of customers promptly and efficiently.